About Company
De Santiago Milan Hotel and Suites is a premier hospitality destination nestled in the vibrant heart of Isheri, Lagos. Renowned for its elegant ambiance, exceptional service, and commitment to guest satisfaction, our hotel offers a luxurious retreat for both business and leisure travelers. We pride ourselves on creating memorable experiences through personalized service, state-of-the-art facilities, and a dedicated team of professionals who embody the spirit of Nigerian hospitality. At De Santiago Milan, we believe that our employees are our greatest asset, and we foster a supportive, inclusive, and professional environment where talent is nurtured, and career growth is encouraged. Join our team and become a part of a legacy that defines excellence in the Nigerian hotel industry, contributing to our reputation as a home away from home for our esteemed guests.
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Job Description
We are seeking a dedicated and vigilant Hotel Night Receptionist to join our front desk team in a live-in capacity. This pivotal role ensures the smooth operation of the hotel during the night hours, providing exceptional service to our guests while handling administrative tasks and security protocols. As a Night Receptionist, you will be the primary point of contact for guests checking in late, checking out early, or requiring assistance throughout the night. Your presence ensures that all guests feel safe, valued, and well-attended to, even during the quietest hours.
This live-in position is ideal for an individual who thrives in a self-sufficient role and understands the unique dynamics of overnight hotel operations. You will be responsible for managing guest arrivals and departures, processing payments, handling inquiries, and ensuring all night audit procedures are meticulously completed. Furthermore, you will play a crucial role in maintaining the security and tranquility of the premises, responding promptly to any emergencies or unusual situations. The role demands excellent organizational skills, a calm demeanor under pressure, and a proactive approach to problem-solving. If you are a night owl with a passion for hospitality and a commitment to delivering outstanding guest experiences, we invite you to apply and become an integral part of the De Santiago Milan family.
Key Responsibilities
- Manage all guest check-ins and check-outs efficiently during the night shift.
- Process payments, handle cash, and maintain accurate guest accounts.
- Conduct comprehensive night audit procedures, reconciling daily transactions and preparing reports for management.
- Respond promptly and courteously to all guest inquiries, requests, and complaints, ensuring satisfactory resolutions.
- Answer phone calls and direct them appropriately, taking messages when necessary.
- Maintain the security of the hotel and guests by monitoring surveillance systems and conducting regular patrols.
- Handle emergency situations with calmness and professionalism, contacting appropriate personnel when required.
- Prepare the front desk for the morning shift, ensuring all necessary paperwork and systems are ready.
- Assist guests with luggage, transportation, and local information as needed.
- Maintain a clean and organized front desk area.
- Adhere strictly to all hotel policies and procedures, including health and safety regulations.
Required Skills
- Excellent verbal and written communication skills.
- Proficiency in basic computer applications and property management systems (PMS).
- Strong customer service orientation with a pleasant and professional demeanor.
- Ability to work independently and make sound decisions under pressure.
- Exceptional problem-solving and conflict-resolution abilities.
- High level of integrity and attention to detail for financial transactions.
- Ability to stand for extended periods and perform light lifting.
- Fluent in English (knowledge of additional local languages is a plus).
Preferred Qualifications
- OND/HND/B.Sc. in Hospitality Management, Tourism, or a related field.
- Minimum of 1 year of experience in a front desk or customer service role, preferably in a hotel environment.
- Experience with hotel management software (e.g., Opera, Fidelio).
- First Aid and CPR certification is a plus.
Perks & Benefits
- Competitive monthly salary.
- Live-in accommodation provided on-site.
- Complimentary meals during shifts.
- Opportunities for career growth and professional development.
- A supportive and friendly work environment.
- Access to hotel amenities.
- Paid time off and holiday benefits.
How to Apply
Interested and qualified candidates are encouraged to apply by clicking on the link below. Please ensure your application includes an up-to-date resume highlighting your relevant experience and a cover letter explaining your suitability for this live-in Night Receptionist role. We look forward to reviewing your application and potentially welcoming you to the De Santiago Milan Hotel and Suites family.
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