About Company
Ocean Beach Resort & Spa Malindi is a premier luxury destination situated along the pristine shores of the Indian Ocean in Malindi, Kilifi County, Kenya. Renowned for its breathtaking views, exquisite culinary experiences, and unparalleled service, we offer guests an idyllic escape. Our commitment to creating memorable experiences extends beyond our guests to our dedicated team. We foster a vibrant, inclusive, and professional environment where every team member contributes to our success. At Ocean Beach Resort & Spa, we believe in nurturing talent and providing opportunities for growth within the dynamic hospitality sector. Join us and be part of a legacy of excellence, where your talent is valued, and your contribution makes a tangible difference to our guests’ unforgettable stays.
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Job Description
Are you a highly organized, personable, and enthusiastic individual with a passion for creating positive first impressions? Ocean Beach Resort & Spa Malindi is seeking a dedicated Part-Time Office Assistant with primary Receptionist duties to join our dynamic team. This pivotal role is the welcoming face and voice of our resort’s administrative hub, playing an essential part in ensuring the smooth daily operations of our front office and administrative functions.
As our Part-Time Office Assistant & Receptionist, you will be the initial point of contact for guests, vendors, and internal staff, managing a diverse range of responsibilities that seamlessly blend administrative support with exceptional guest services. You will be instrumental in maintaining an organized and efficient office environment, handling inquiries with utmost professionalism and courtesy, and providing crucial support to various departments across the resort. This role demands a proactive approach, meticulous attention to detail, and a genuine desire to assist and facilitate smooth operations.
Your core duties will include managing incoming calls, warmly greeting and directing visitors, handling all forms of correspondence (email, postal mail), and providing general administrative assistance to ensure that every interaction reflects the high standards of Ocean Beach Resort & Spa. You will be responsible for maintaining office supplies, organizing documents, scheduling appointments, and supporting data entry tasks. Your ability to multitask, prioritize effectively in a busy setting, and communicate clearly and concisely will be paramount to your success. This isn’t merely an administrative role; it’s an exciting opportunity to directly contribute to the renowned hospitality experience that defines our resort. We are looking for someone who can anticipate needs, solve problems efficiently, and maintain a calm and professional demeanor even during peak times.
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Working part-time, you will have the flexibility to balance your professional life while being an integral part of a luxury resort team dedicated to excellence. If you thrive in a fast-paced, vibrant environment, possess excellent interpersonal skills, and are eager to grow within the prestigious hospitality sector, we invite you to apply. This position offers a unique chance to be at the heart of our operations, ensuring that both our internal team and external visitors experience the best of Ocean Beach Resort & Spa Malindi.
Key Responsibilities
- Warmly greet and welcome visitors, clients, and guests, directing them appropriately.
- Manage incoming calls, screen, and forward calls, taking messages as necessary.
- Handle incoming and outgoing mail, deliveries, and courier services.
- Maintain an organized and tidy reception area and general office space.
- Provide administrative support to various departments, including data entry, filing, and document preparation.
- Manage office supplies inventory, placing orders when necessary.
- Assist with scheduling appointments and maintaining calendars.
- Operate standard office equipment such as photocopiers, scanners, and fax machines.
- Serve as a primary point of contact for general inquiries, providing accurate information or directing to relevant personnel.
- Assist in coordinating staff meetings, preparing meeting rooms, and taking minutes when required.
Required Skills
- Excellent verbal and written communication skills in English and Swahili.
- Proven experience in a reception, office assistant, or administrative support role.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong organizational and time management skills with the ability to multitask.
- Exceptional interpersonal and customer service abilities.
- High level of professionalism and discretion.
- Ability to work independently and as part of a team.
Preferred Qualifications
- A diploma or certificate in Business Administration, Secretarial Studies, or a related field.
- Previous experience in the hospitality industry.
- Familiarity with office management systems and procedures.
- Knowledge of local languages or dialects common in Kilifi County.
Perks & Benefits
- Competitive part-time salary.
- Opportunity to work in a luxurious and scenic resort environment.
- Staff meal provisions during working hours.
- Opportunities for professional development within the hospitality sector.
- A supportive and welcoming team culture.
- Employee discounts on resort services.
How to Apply
Interested candidates who meet the above qualifications are encouraged to apply. Please click on the application link below to submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role. We look forward to reviewing your application.
