About Company
Avenue Healthcare is a leading private healthcare group in Kenya, committed to providing accessible, affordable, and quality healthcare services. With a network of hospitals and clinics across the country, Avenue Healthcare focuses on patient-centered care, clinical excellence, and continuous innovation. Our Thika branch serves the local community with a comprehensive range of outpatient and specialized medical services, maintaining the highest standards of medical practice and patient satisfaction. We pride ourselves on fostering a supportive and professional environment for both our staff and patients, dedicated to improving the health and well-being of the communities we serve.
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Job Description
Are you an organized, empathetic, and detail-oriented individual with a passion for providing exceptional service in a healthcare setting? Avenue Healthcare Thika is seeking a dedicated Medical Clinic Receptionist & Administrative Assistant to be the first point of contact for our valued patients. In this pivotal role, you will play a crucial part in ensuring the smooth daily operations of our busy medical clinic, contributing significantly to a positive patient experience from their very first interaction. You will manage incoming calls, schedule appointments, handle patient registrations, and maintain accurate records while upholding strict confidentiality standards. This role extends beyond just reception duties; you will provide vital administrative support to our medical team, ensuring that our clinic functions efficiently and effectively. We are looking for someone who can multitask with grace, communicate clearly and compassionately, and possess a proactive approach to problem-solving. If you thrive in a dynamic environment and are committed to making a difference in people’s health journeys, we encourage you to apply. This position offers a fantastic opportunity to grow within a respected healthcare organization and be an integral part of a team dedicated to community well-being.
Key Responsibilities
- Warmly greet and welcome patients and visitors, providing a friendly and professional first impression.
- Manage patient registration, update demographic and insurance information accurately, and process necessary forms.
- Efficiently answer, screen, and forward incoming phone calls, taking messages as needed and directing inquiries appropriately.
- Schedule and confirm patient appointments, manage the clinic's appointment calendar, and handle rescheduling or cancellations.
- Maintain organized and confidential patient records, both physical and electronic, ensuring compliance with data privacy regulations.
- Process payments, issue receipts, and manage billing inquiries in coordination with the finance department.
- Assist patients with general inquiries, provide information about clinic services, and guide them through their visit.
- Maintain the reception area and waiting room in a tidy and presentable manner, ensuring comfort for patients.
- Provide comprehensive administrative support to medical staff, including typing, scanning, faxing, and filing documents.
- Manage incoming and outgoing mail and deliveries efficiently.
- Order and maintain office supplies, ensuring adequate stock levels to prevent disruptions.
- Collaborate effectively with other team members to ensure a seamless patient flow and optimal clinic operation.
- Handle patient queries and complaints professionally, escalating issues to management when necessary.
- Adhere to all clinic policies and procedures, including health and safety regulations.
Required Skills
- Excellent verbal and written communication skills in English and Kiswahili.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong organizational and multitasking abilities with keen attention to detail.
- Exceptional interpersonal and customer service skills with an empathetic approach.
- Ability to handle sensitive information with discretion and maintain strict confidentiality.
- High level of attention to detail and accuracy in data entry and record keeping.
- Ability to work effectively and calmly in a fast-paced and occasionally high-pressure environment.
- Proven problem-solving skills and a proactive, can-do attitude.
- Ability to work both independently and as part of a cohesive team.
Preferred Qualifications
- Diploma or Certificate in Business Administration, Front Office Operations, or a related field.
- Previous experience (1-2 years) as a receptionist or administrative assistant in a medical clinic or healthcare setting.
- Familiarity with medical practice management software (e.g., EMR/EHR systems).
- Basic knowledge of health insurance procedures and medical billing processes.
- Understanding of basic medical terminology.
- First Aid certification or willingness to obtain one.
Perks & Benefits
- Competitive salary package commensurate with experience and qualifications.
- Comprehensive medical insurance coverage for you and your dependents.
- Generous paid time off and public holidays.
- Opportunities for continuous professional development and training.
- A supportive and collaborative work environment focused on teamwork and patient care.
- Employee wellness programs designed to promote health and work-life balance.
- The chance to contribute to a reputable healthcare organization making a real impact in community health.
How to Apply
To apply for this exciting opportunity and become a part of our dedicated team at Avenue Healthcare Thika, please click on the application link below. We encourage you to submit your detailed CV and a cover letter outlining your relevant experience, qualifications, and why you are the ideal candidate for this pivotal role. Please specify ‘Medical Clinic Receptionist Thika’ in your application where prompted or in your cover letter. We look forward to reviewing your application.
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