About Company
Ambience Place is a distinguished boutique hotel nestled in the vibrant heart of Surulere, Lagos. We pride ourselves on offering our guests an unparalleled blend of comfort, luxury, and personalized service, creating a true home-away-from-home experience. Our commitment to excellence is reflected in every detail, from our exquisitely designed rooms to our attentive staff who go above and beyond to ensure a memorable stay. We believe that a great hotel experience starts with a warm welcome, and our front desk team is the face of our hospitality. Join a team where your contributions are valued, and your growth is encouraged in an environment that fosters genuine connections with both colleagues and guests.
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Job Description
Are you a bright, enthusiastic, and customer-focused individual looking to kickstart or advance your career in the vibrant hospitality industry? Ambience Place is seeking a dedicated and professional Hotel Receptionist – Front Desk Staff to join our dynamic team in Bode Thomas, Surulere. This is a fantastic opportunity for someone passionate about delivering exceptional guest experiences and looking for a stable role that includes accommodation. As the first point of contact for our valued guests, you will play a crucial role in shaping their impression of our hotel, ensuring a seamless and welcoming arrival and departure experience. Beyond mere transactions, you will be the go-to person for guest inquiries, recommendations, and assistance, embodying the warm and inviting spirit of Ambience Place. We are looking for someone who thrives in a fast-paced environment, possesses excellent communication skills, and has a genuine desire to make every guest feel special. If you’re ready to grow with a reputable establishment and enjoy the convenience of on-site living, we encourage you to apply!
Key Responsibilities
- Warmly welcome guests upon their arrival and manage efficient check-in and check-out processes.
- Handle all guest inquiries, requests, and complaints promptly and professionally, ensuring guest satisfaction.
- Manage reservations, including inputting new bookings, modifying existing ones, and processing cancellations.
- Operate the hotel's property management system (PMS) with accuracy.
- Process payments, handle cash, and maintain accurate billing records.
- Provide detailed information about hotel facilities, services, and local attractions.
- Answer and direct incoming calls, taking messages as necessary.
- Maintain a clean, organized, and presentable front desk area.
- Collaborate effectively with other departments (housekeeping, maintenance) to fulfill guest needs.
- Adhere to all hotel policies, procedures, and safety guidelines.
Required Skills
- Minimum of 6 months experience in a customer service or hospitality role.
- Excellent verbal and written communication skills in English.
- Proficiency in basic computer applications (Microsoft Office Suite, email).
- Strong interpersonal skills and a friendly, approachable demeanor.
- Ability to multitask and work effectively under pressure.
- Exceptional problem-solving abilities and a proactive attitude.
- High level of professionalism and integrity.
Preferred Qualifications
- Previous experience with a hotel Property Management System (PMS) such as Opera, Fidelio, or similar.
- A certificate or diploma in Hospitality Management or a related field.
- Fluency in an additional Nigerian language (e.g., Yoruba, Igbo, Hausa).
- Experience handling cash and operating point-of-sale systems.
Perks & Benefits
- Competitive monthly salary.
- Complimentary on-site accommodation (Room & Board), significantly reducing living expenses.
- Provided staff meals during shifts.
- Opportunities for professional development and career advancement within the hotel.
- A supportive and friendly work environment.
- Access to hotel amenities (as per staff policy).
- Paid time off and holidays (as per company policy).
How to Apply
Interested and qualified candidates are encouraged to apply by clicking on the application link below. Please ensure your resume is up-to-date and highlights your relevant experience and skills. We thank all applicants for their interest, however, only those selected for an interview will be contacted.
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