About Company
Deloitte Nigeria is a leading professional services firm providing audit, consulting, financial advisory, risk management, and tax services. We are committed to fostering a diverse and inclusive workplace where innovation and collaboration are key to our success. We offer a dynamic environment with opportunities for professional growth and development.
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Job Description
We are seeking a highly motivated and experienced IT Service Delivery Manager to join our dynamic team in Victoria Island, Lagos. The successful candidate will be responsible for the overall planning, execution, and management of IT service delivery across the organization. This role requires a strong understanding of ITIL frameworks, a proven track record of managing complex projects, and the ability to lead and motivate a team. You will work closely with stakeholders across the business to understand their needs, prioritize requests, and ensure that services are delivered efficiently and effectively. You will be responsible for establishing and maintaining service level agreements (SLAs), monitoring performance, and implementing continuous improvement initiatives. The ideal candidate will possess excellent communication, problem-solving, and decision-making skills, and be capable of working independently and as part of a team. This is a high-impact role with significant responsibility for ensuring the smooth and efficient operation of our IT infrastructure and services. The role involves collaboration with various teams, including development, operations, and security, to ensure alignment and effective delivery. You will be instrumental in driving improvements to service delivery, enhancing customer satisfaction, and reducing operational costs. This is an exciting opportunity for a driven and experienced IT professional to make a significant contribution to our organization’s success. The candidate will also be responsible for budget management, vendor management, and reporting on key performance indicators (KPIs).
Key Responsibilities
- Develop and maintain IT service level agreements (SLAs).
- Manage the IT service delivery lifecycle.
- Monitor and report on key performance indicators (KPIs).
- Manage IT budgets and resources.
- Lead and mentor a team of IT professionals.
- Collaborate with stakeholders across the business.
- Implement and maintain IT service management (ITSM) processes.
- Resolve escalated IT service issues.
Required Skills
- ITIL Foundation Certification
- Project Management
- Budget Management
- Vendor Management
- Communication Skills
- Problem-Solving Skills
- Team Leadership
- Technical Proficiency
Preferred Qualifications
- Bachelor's Degree in Computer Science or a related field.
- ITIL Expert Certification
- Prince2 Certification
- Experience with Agile methodologies.
- Experience with cloud technologies (AWS, Azure, GCP).
Perks & Benefits
- Competitive Salary
- Health Insurance
- Paid Time Off
- Professional Development Opportunities
- Retirement Plan
- Bonus Scheme
How to Apply
Click on the link below to apply for this exciting opportunity. We look forward to receiving your application!
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