About Company
Epis Hotel Nyagatare stands as a welcoming beacon in the heart of Nyagatare, Eastern Province, offering comfort and authentic Rwandan hospitality to both local and international guests. Our hotel prides itself on creating memorable experiences through exceptional service, comfortable accommodations, and a serene environment that captures the spirit of Rwanda. We are a growing establishment committed to fostering a warm, professional, and supportive workplace culture where every team member is valued. At Epis Hotel, every individual plays a crucial role in upholding our reputation for excellence and ensuring every guest feels at home, whether they are visiting for business, leisure, or a memorable stop on their journey through the Eastern Province.
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Job Description
Are you a naturally warm, organized, and proactive individual with a genuine passion for hospitality and guest satisfaction? Epis Hotel Nyagatare is seeking a dedicated and enthusiastic Hotel Receptionist to join our vibrant front-of-house team, focusing primarily on guest check-in and ensuring a seamless, welcoming arrival experience for all our visitors. This vital role is the first point of contact for our guests, setting the tone for their entire stay with us, making it critical for our reputation and service delivery. You will be instrumental in creating a positive and memorable first impression, efficiently managing the check-in process, and providing comprehensive, helpful information about our hotel’s services, amenities, and local attractions.
Your day will involve a dynamic array of tasks, including greeting guests with a genuine smile and welcoming demeanor, verifying reservation details with precision, processing payments securely, and issuing room keys efficiently. You will also be responsible for gracefully handling any initial inquiries, special requests, or minor issues that may arise during the check-in process, always aiming to exceed guest expectations. Beyond the essential transactional aspects, this role is deeply about anticipating guest needs, offering personalized recommendations that enhance their stay, and proactively resolving any potential issues to ensure maximum guest satisfaction. You will maintain an organized and tidy front desk area, manage incoming calls with professionalism and clarity, and collaborate closely with other departments, particularly housekeeping and concierge services, to ensure guest rooms are impeccably ready and all services are delivered promptly and smoothly.
We are looking for someone who thrives in a fast-paced environment, possesses impeccable communication skills – both verbal and written – and remains calm, composed, and efficient under pressure. Your meticulous attention to detail will be crucial in accurately updating guest profiles, managing reservation systems, and handling sensitive information with discretion. This position offers a fantastic opportunity to be at the very heart of our hotel operations, directly contributing to our reputation for outstanding guest service and authentic Rwandan hospitality. If you are eager to embark on a rewarding career in hospitality, are customer-focused, and wish to become an integral part of a team dedicated to excellence, we encourage you to apply and help us continue to make every guest’s stay truly exceptional and unforgettable. This role goes beyond merely processing arrivals; it’s about making a lasting positive impression and embodying the spirit of Epis Hotel Nyagatare.
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Key Responsibilities
- Warmly greet and welcome guests upon arrival, ensuring a positive first impression.
- Accurately check guests in and out using the hotel's property management system.
- Verify reservation details, process payments, and issue room keys.
- Provide detailed information about hotel facilities, services, and local attractions.
- Answer and direct incoming calls professionally and efficiently.
- Handle guest inquiries, requests, and complaints promptly and courteously.
- Maintain a clean, tidy, and organized front desk and lobby area.
- Collaborate with housekeeping to ensure rooms are ready for new arrivals.
- Process special requests and follow up to ensure guest satisfaction.
- Maintain accurate records of guest information and transactions.
- Assist with luggage handling when required.
Required Skills
- Excellent verbal and written communication skills in English and Kinyarwanda.
- Strong customer service orientation and interpersonal skills.
- Proficiency in basic computer applications (MS Office, email).
- Ability to work effectively in a fast-paced and dynamic environment.
- Exceptional organizational skills and attention to detail.
- Problem-solving abilities and a proactive attitude.
- Ability to handle cash and process payments accurately.
Preferred Qualifications
- Diploma or Certificate in Hospitality Management, Tourism, or a related field.
- Familiarity with hotel property management systems (PMS).
- Ability to communicate in additional languages (e.g., French, Swahili).
- First aid certification is a plus.
Perks & Benefits
- Competitive monthly salary.
- Opportunities for professional development and growth within the hotel.
- A supportive and friendly work environment.
- Meals during working hours.
- Contribution to a dynamic and growing local hospitality business.
- Employee discounts on hotel services.
How to Apply
Interested candidates are invited to submit their comprehensive CV and a cover letter detailing their relevant experience and why they are a great fit for Epis Hotel Nyagatare. Please click on the application link below to apply for the job.
