About Company
SystemSpecs Limited is a leading African financial and human capital technology giant, renowned for innovating and delivering impactful solutions for over three decades. With groundbreaking products like Remita, a robust payment gateway powering individuals, businesses, and governments, and HumanManager, an integrated human resources and payroll solution, we empower organizations to achieve seamless digital operations. Our mission is to simplify financial and human capital management, foster economic growth, and drive efficiency across the African continent. We are committed to building a future where technology simplifies life and fuels progress, and we achieve this through a culture of innovation, excellence, and unwavering dedication to our clients. Join a dynamic team that is at the forefront of Africa’s digital transformation.
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Job Description
Are you a technically adept professional with a passion for building lasting client relationships and driving value through innovative IT solutions? SystemSpecs Limited is seeking a highly motivated and experienced Technical Account Manager to join our corporate accounts team in Maryland, Lagos. This pivotal role is not just about managing accounts; it’s about being the strategic technical bridge between SystemSpecs’ cutting-edge IT solutions and our valued corporate clients. You will serve as a trusted advisor, intimately understanding client business objectives, demonstrating the transformative capabilities of our products, and ensuring successful solution adoption and long-term satisfaction.
In this role, you will leverage your deep technical understanding of enterprise software and your exceptional communication skills to nurture strong client partnerships. You will lead technical discussions, translate complex requirements into actionable solutions, and collaborate closely with our product development, sales, and support teams to deliver unparalleled service. Your responsibilities will span the entire client lifecycle, from pre-sales technical support and solution architecture to post-implementation optimization and proactive issue resolution. You will be instrumental in identifying opportunities for product enhancement, driving adoption of new features, and championing the voice of the customer within SystemSpecs. If you thrive in a fast-paced environment, possess a strong blend of technical expertise and commercial acumen, and are committed to helping corporate clients maximize their investment in technology, we encourage you to apply. This is an exciting opportunity to make a tangible impact, contribute to the growth of a leading technology firm, and shape the digital landscape for businesses across Nigeria and beyond.
Key Responsibilities
- Serve as the primary technical point of contact for a portfolio of corporate clients, building strong, trusted relationships.
- Understand client business needs and challenges, translating them into technical requirements and solution proposals.
- Conduct technical presentations, product demonstrations, and workshops for clients and prospective clients.
- Oversee the technical aspects of solution implementation, integration, and deployment, ensuring seamless onboarding.
- Provide expert-level technical support, troubleshooting, and issue resolution, collaborating with internal engineering and support teams.
- Proactively monitor client system health and performance, recommending optimizations and best practices.
- Identify opportunities for upselling and cross-selling additional SystemSpecs products and services based on client needs.
- Gather client feedback and insights, acting as a liaison between clients and product development teams to drive continuous improvement.
- Develop and deliver client training programs to ensure effective utilization of SystemSpecs solutions.
- Maintain a deep understanding of SystemSpecs' product roadmap, industry trends, and competitor offerings.
- Contribute to the creation of technical documentation, best practices, and knowledge base articles.
Required Skills
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- Minimum of 4 years of experience in a Technical Account Manager, Solutions Engineer, or similar client-facing technical role, preferably within the FinTech or Enterprise Software industry.
- Proven experience with IT solutions implementation, integration, and support.
- Strong understanding of enterprise software, cloud technologies, APIs, and database concepts.
- Exceptional communication, presentation, and interpersonal skills, with the ability to articulate complex technical concepts to non-technical audiences.
- Demonstrated ability to manage multiple client accounts and priorities simultaneously.
- Strong problem-solving and analytical skills.
- Proficiency in CRM software (e.g., Salesforce) and project management tools.
Preferred Qualifications
- Master's degree in a relevant field.
- Relevant certifications (e.g., ITIL, PMP, AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect).
- Experience with financial management software, HRIS, or payment gateway solutions.
- Familiarity with the Nigerian corporate business landscape and regulatory environment.
- Ability to speak multiple languages, especially French, is a plus.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health insurance and wellness programs.
- Opportunities for professional development and continuous learning.
- Vibrant, collaborative, and innovative work environment.
- Pension scheme contribution.
- Annual leave and public holidays.
- Access to cutting-edge technology and tools.
How to Apply
If you are a results-driven individual with a passion for technology and client success, we invite you to join our dynamic team. To apply, please click on the application link below. Ensure your resume highlights your technical account management experience and relevant skills.
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