About Company
De Parklane Hotel Gwagwalada stands as a cherished landmark of comfort and exemplary hospitality in the vibrant community of Gwagwalada, Abuja. Since our inception, we have been dedicated to providing a serene retreat for both business and leisure travelers, offering a blend of modern amenities, personalized service, and authentic Nigerian warmth. Our commitment to guest satisfaction is unwavering, evident in every aspect of our operations – from our elegantly appointed rooms and state-of-the-art facilities to our exquisite dining options and our team of dedicated professionals. We pride ourselves on fostering a welcoming and inclusive environment, not just for our guests but also for our valued employees. At De Parklane Hotel, we believe that our success is built upon the passion and dedication of our people, and we are committed to supporting their growth and well-being. Joining our team means becoming part of a family that values excellence, integrity, and a shared vision of creating unforgettable experiences for every individual who walks through our doors.
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Job Description
De Parklane Hotel Gwagwalada, a beacon of comfort and hospitality in the heart of Abuja, is actively seeking a dedicated and experienced Housekeeping Supervisor to join our vibrant team. We are committed to providing an phenomenal stay for every guest, and the cleanliness, presentation, and upkeep of our hotel rooms and public areas are paramount to this promise. This is a unique opportunity for a meticulous and results-driven professional to take the lead in maintaining our high standards of hygiene and guest satisfaction while enjoying the significant benefit of **accommodation included** right here within Gwagwalada.
As a Housekeeping Supervisor, you will be the cornerstone of our guest’s comfort, ensuring that every room reflects the pristine quality and inviting atmosphere that De Parklane Hotel is renowned for. Your leadership will directly impact our guest experience, as you guide and motivate a team of dedicated housekeeping attendants. We understand the demands of a hospitality role, and to support our valued team members, this position comes with the significant benefit of on-site accommodation, eliminating commute stress and allowing you to fully immerse yourself in your role and the hotel community.
You will be responsible for overseeing the daily operations of our housekeeping department, ensuring that all hotel rooms, suites, and common areas consistently meet our rigorous cleanliness and aesthetic standards. This involves regular inspections, meticulous attention to detail, and a proactive approach to identifying and addressing any issues promptly. Beyond the operational aspects, you will play a crucial role in the training and development of your team, fostering a positive work environment where excellence is encouraged, and individual growth is supported. You will be instrumental in scheduling shifts, managing inventory of cleaning supplies and linen, and coordinating with the front desk and maintenance departments to ensure seamless guest services. Furthermore, your ability to handle guest requests and resolve any concerns with professionalism and efficiency will be vital in upholding our reputation for outstanding service.
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We are looking for someone who not only has a keen eye for detail but also possesses strong organizational and interpersonal skills, capable of effectively communicating with staff, other departments, and guests. This role offers an exciting path for professional growth within the hospitality industry, providing the chance to refine your leadership abilities and contribute significantly to our hotel’s success. If you are passionate about hospitality, take pride in creating immaculate environments, and are looking for a role that offers both professional challenge and practical support through included accommodation, we invite you to apply and become a key part of the De Parklane Hotel Gwagwalada family. Join us in setting the standard for cleanliness and guest satisfaction.
Key Responsibilities
- Supervise and coordinate the daily activities of the housekeeping staff, ensuring efficiency and adherence to hotel standards.
- Conduct regular inspections of hotel rooms, suites, and public areas to ensure cleanliness, presentation, and maintenance are up to par.
- Train new housekeeping staff and provide ongoing coaching and performance feedback to existing team members.
- Develop and implement cleaning schedules and procedures, ensuring optimal use of resources and time.
- Manage inventory of cleaning supplies, linens, and guest amenities, initiating orders as needed to maintain adequate stock levels.
- Ensure compliance with health, safety, and hygiene regulations and standards within the housekeeping department.
- Address and resolve guest concerns or complaints related to housekeeping services promptly and courteously.
- Coordinate with the front office and maintenance departments to ensure timely room preparation and resolution of maintenance issues.
- Prepare work schedules, assign duties, and monitor staff performance to maintain high productivity and service quality.
- Assist with deep cleaning projects and special cleaning tasks as required.
Required Skills
- Proven experience (minimum 3 years) in hotel housekeeping, with at least 1 year in a supervisory capacity.
- Exceptional attention to detail and a strong commitment to high standards of cleanliness and hygiene.
- Strong leadership, motivational, and team-building skills.
- Excellent communication and interpersonal abilities, fluent in English (written and spoken).
- Solid knowledge of cleaning chemicals, equipment, and health and safety regulations.
- Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
- Proficiency in basic computer applications (e.g., Microsoft Office Suite).
- Flexibility to work shifts, including weekends and public holidays, as required by hotel operations.
- Strong problem-solving and decision-making skills.
Preferred Qualifications
- Diploma or Certificate in Hospitality Management, Hotel Operations, or a related field.
- Previous experience working in a 3-star or higher rated hotel.
- Knowledge of property management systems (PMS).
- First Aid and CPR certification.
- Additional language proficiency (e.g., Hausa, Yoruba, Igbo).
Perks & Benefits
- On-site accommodation provided.
- Competitive monthly salary.
- Comprehensive medical benefits.
- Complimentary staff meals during shifts.
- Opportunities for professional development and career advancement within the hotel.
- Paid time off and holiday benefits.
- A supportive and inclusive work environment.
- Staff discounts on hotel services.
How to Apply
Interested and qualified candidates are encouraged to apply by submitting their comprehensive CV and a cover letter detailing their relevant experience and why they are a perfect fit for De Parklane Hotel Gwagwalada. Please click on the application link below to submit your application. We thank all applicants for their interest, however, only those selected for an interview will be contacted.
