About Company
Vicarage Suites Utako is a prestigious boutique hotel located in the vibrant Utako District of Abuja, offering exceptional comfort and personalized service to our discerning guests. We pride ourselves on creating a serene and luxurious environment, making every stay memorable. Our commitment to excellence is reflected in our dedicated team, who are the heart of our operations. We believe in fostering a supportive and professional work environment where staff can thrive and grow their careers in hospitality. Join our team and become a vital part of delivering outstanding guest experiences.
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Job Description
We are seeking a highly motivated, organized, and customer-focused individual to join our team as a Live-In Front Desk Officer. This is an unparalleled opportunity for a dedicated hospitality professional to be an integral part of our guest service operations, benefiting from on-site accommodation. As the first point of contact, you will play a crucial role in creating a welcoming and efficient experience for all guests, from initial check-in to final check-out. You will handle reservations, manage guest inquiries, resolve issues with professionalism, and contribute to the overall smooth running of our reception area. The ideal candidate will possess a warm and engaging personality, excellent communication skills, and a strong understanding of hotel operations. Your ability to multitask, pay meticulous attention to detail, and maintain composure under pressure will be key to your success. This live-in role requires a commitment to flexible shifts, including nights, weekends, and holidays, ensuring continuous, high-quality service for our guests around the clock. If you are passionate about hospitality and eager to contribute to a luxury guest experience, we encourage you to apply.
Key Responsibilities
- Warmly welcome and register guests upon arrival, ensuring a smooth and efficient check-in process.
- Manage all guest inquiries, requests, and complaints promptly and professionally, escalating issues when necessary.
- Handle all reservation procedures, including taking bookings, confirming details, and processing cancellations.
- Operate the hotel's Property Management System (PMS) efficiently for all front office operations.
- Process payments, manage cash floats, and ensure accurate billing for all guest services.
- Maintain a tidy and presentable reception area at all times.
- Provide guests with accurate information about hotel facilities, services, and local attractions.
- Coordinate with other hotel departments (housekeeping, maintenance, restaurant) to ensure guest satisfaction.
- Perform night audit duties as required, reconciling daily transactions and preparing reports.
- Adhere strictly to all hotel policies, security procedures, and safety regulations.
- Assist with luggage handling and transportation arrangements when necessary.
- Foster a positive and welcoming atmosphere for all guests and colleagues.
Required Skills
- Excellent verbal and written communication skills in English.
- Proficiency in using hotel Property Management Systems (e.g., Opera, Fidelio, or similar).
- Strong interpersonal and customer service skills.
- Ability to multitask and work effectively under pressure.
- High level of professionalism and attention to detail.
- Basic computer literacy (MS Office Suite).
- Strong problem-solving abilities.
- Ability to work flexible shifts, including nights, weekends, and public holidays.
Preferred Qualifications
- A diploma or degree in Hospitality Management or a related field.
- Fluency in additional languages (e.g., Hausa, French).
- Previous experience with a luxury or boutique hotel brand.
- Familiarity with the Utako, Abuja area and local attractions.
Perks & Benefits
- Competitive monthly salary.
- Comfortable, complimentary live-in accommodation within the hotel premises.
- Meals provided during shifts.
- Opportunity for professional growth and career advancement.
- Supportive and collaborative work environment.
- Access to ongoing training and development programs.
- Direct experience in a premium hospitality setting.
How to Apply
Interested candidates are encouraged to apply by clicking the link below. Please ensure your CV and cover letter highlight your relevant experience, demonstrating your customer service excellence and suitability for a live-in hotel reception role.
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