About Company
Majorel, now part of Teleperformance, is a leading global provider of customer experience (CX) and business process outsourcing (BPO) solutions. We design, build, and deliver end-to-end integrated digital CX solutions that enable the world’s leading brands to connect with their customers. Operating across various industries and regions, we are committed to fostering a diverse and inclusive environment where innovation thrives. In South Africa, Majorel supports critical digital operations for global clients, ensuring high standards of online safety and brand integrity through dedicated teams.
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Job Description
We are seeking a diligent and detail-oriented Content Moderator to join our dynamic team in Johannesburg. In an increasingly digital world, the integrity and safety of online platforms are paramount. As a Content Moderator, you will play a crucial role in safeguarding our client’s online community by reviewing user-generated content for adherence to strict community guidelines and policies. This role requires a keen eye, sound judgment, and the ability to make quick, accurate decisions in a fast-paced environment. You will be at the forefront of protecting users from harmful content, ensuring a positive and secure online experience. This position offers a unique opportunity to contribute significantly to the digital landscape, working with cutting-edge tools and a supportive team committed to excellence. If you are passionate about online safety, possess strong ethical judgment, and thrive in a structured yet evolving work environment, we encourage you to apply and become a vital part of our mission to create safer digital spaces.
Key Responsibilities
- Review and moderate user-generated content (text, images, video) in accordance with established community guidelines and terms of service.
- Identify and escalate content that violates policies, including but not limited to hate speech, harassment, graphic violence, and illegal activities.
- Maintain a high level of accuracy and efficiency in content moderation tasks.
- Collaborate with team members and supervisors to ensure consistent application of content policies.
- Provide feedback and insights to improve moderation processes and tools.
- Stay updated with policy changes and platform updates to ensure consistent and accurate moderation.
- Handle sensitive and potentially disturbing content with professionalism and resilience.
- Meet and exceed daily productivity and quality targets.
Required Skills
- Excellent command of written and spoken English.
- Strong analytical and critical thinking skills with meticulous attention to detail.
- Ability to make quick, sound decisions under pressure.
- High level of integrity and ethical judgment.
- Proficiency in using web browsers and various online tools.
- Resilience and ability to handle repetitive tasks and sensitive content.
- Strong communication skills, both verbal and written.
- Ability to work effectively in a team-oriented environment.
Preferred Qualifications
- Previous experience in content moderation, online safety, or customer service.
- Familiarity with social media platforms and online community guidelines.
- Experience working in a BPO or call centre environment.
- Additional language proficiency (especially African languages) would be advantageous.
- A relevant diploma or degree in Communications, Media Studies, or a related field.
Perks & Benefits
- Competitive salary and performance bonuses.
- Comprehensive medical aid and provident fund benefits.
- Ongoing training and professional development opportunities.
- Vibrant and inclusive company culture.
- Employee wellness programs and support services.
- Opportunities for career growth within a global organization.
- State-of-the-art office facilities.
How to Apply
To apply for this exciting opportunity, please click on the application link below. Ensure your resume highlights your relevant experience and skills, particularly those related to content moderation and online safety. We look forward to reviewing your application.
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