About Company
Wellspring Medical Centre is a growing healthcare provider dedicated to delivering compassionate, high-quality medical services to the community of Sangotedo, Lekki, and surrounding areas. Our mission is to foster a healthy community by providing accessible, patient-centred care, leveraging a team of experienced professionals and state-of-the-art facilities. We believe in creating a supportive and welcoming environment for both our patients and our staff, where every individual feels valued and respected. Join us and be a part of a team committed to making a tangible difference in people’s lives through exceptional healthcare.
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Job Description
Are you a highly organized, empathetic, and detail-oriented individual with a passion for contributing to the healthcare sector? Wellspring Medical Centre is seeking a dedicated Medical Office Secretary to join our dynamic team in Sangotedo, Lekki. This pivotal full-time role is absolutely essential to the smooth and efficient operation of our clinic. As the primary point of contact for our valued patients, you will be instrumental in creating a welcoming, professional, and efficient environment. Your responsibilities will extend beyond typical secretarial duties, encompassing comprehensive administrative support to our esteemed medical professionals and ensuring an exceptional patient experience from their first interaction.
In this role, you will manage patient appointments, maintain meticulous medical records, handle correspondence, and ensure the seamless flow of information within the office. Your daily contributions will directly impact our patients’ journey through our services and significantly enhance the overall operational efficiency of our medical practice. We are looking for someone who not only thrives in a fast-paced environment but also possesses impeccable communication skills, both written and verbal, and has a strong foundational understanding of medical office procedures and patient confidentiality. This is more than just an administrative position; it’s an opportunity to be at the very heart of our patient care delivery, meticulously managing schedules, handling sensitive patient information with the utmost discretion and professionalism, and ultimately contributing to the holistic well-being of our community. If you are eager to apply your administrative expertise in a meaningful way, possess a proactive attitude, and are looking to grow within a supportive and impactful medical setting, we highly encourage you to submit your application. Join Wellspring Medical Centre and help us continue to provide outstanding healthcare services to Sangotedo.
Key Responsibilities
- Manage patient scheduling, appointments, and registrations with accuracy and efficiency.
- Maintain and organize patient medical records, ensuring confidentiality and compliance with privacy regulations (e.g., HIPAA principles, local data protection laws).
- Handle incoming and outgoing communications, including phone calls, emails, and mail, directing inquiries appropriately.
- Prepare and process patient forms, insurance documentation, and billing information.
- Assist medical staff with administrative tasks, such as transcribing notes, preparing reports, and managing office supplies.
- Greet patients and visitors warmly, ensuring a positive and welcoming experience.
- Manage waiting room areas, ensuring cleanliness and comfort.
- Process payments and maintain accurate financial records.
- Coordinate referrals to other medical specialists or services as needed.
- Ensure the medical office operates smoothly by troubleshooting administrative issues.
Required Skills
- Proven administrative or secretarial experience, preferably in a medical office setting.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong organizational and time-management abilities.
- High level of accuracy and attention to detail.
- Ability to handle sensitive information with utmost discretion and confidentiality.
- Empathetic and patient-focused approach.
- Ability to multitask and prioritize in a fast-paced environment.
Preferred Qualifications
- OND/HND/B.Sc. in Secretarial Studies, Business Administration, or a related field.
- Experience with Electronic Medical Records (EMR) systems.
- Knowledge of medical terminology.
- Familiarity with health insurance processes in Nigeria.
Perks & Benefits
- Competitive salary package.
- Opportunity for professional growth and development within the healthcare sector.
- Supportive and collaborative work environment.
- Contribution to a meaningful service that impacts community health.
- Paid time off and public holidays.
How to Apply
Interested and qualified candidates are encouraged to apply by clicking on the application link below. Please ensure your resume highlights your relevant experience and skills for this role.
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