About Company
Deke Hotel & Suites is a renowned hospitality destination nestled in the vibrant heart of Isheri, Lagos. We pride ourselves on offering a serene and comfortable retreat for both business and leisure travelers. Our commitment to excellence is reflected in every aspect of our service, from our well-appointed rooms to our exquisite dining options and our dedicated, friendly staff. At Deke Hotel & Suites, we believe that true hospitality comes from the heart, creating memorable experiences and lasting impressions for every guest. We foster a supportive and professional work environment where team members are valued, encouraged to grow, and empowered to deliver exceptional service. Join our growing family and become a part of a team that defines luxury and comfort in Lagos.
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Job Description
Are you passionate about delivering exceptional guest experiences? Do you thrive in a dynamic environment where no two days are the same? Deke Hotel & Suites is seeking enthusiastic and dedicated individuals to join our team as Hotel Staff – Guest Service. This pivotal role is perfect for someone who loves interacting with people, possesses a natural flair for hospitality, and is eager to contribute to a welcoming and efficient hotel operation. As a Guest Service team member, you will be the face of our hotel, responsible for creating a positive first and lasting impression for our guests. Your primary duties will revolve around managing guest arrivals and departures, handling inquiries, and ensuring all guest needs are met with professionalism and a warm smile. We are specifically looking for individuals who can commit to a full-time schedule and are excited about the prospect of living and working within the hotel premises, as accommodation is provided as part of this attractive package. If you are a proactive problem-solver with excellent communication skills and a desire to build a career in the hospitality industry, we encourage you to apply. This role offers not just a job, but a pathway to professional growth within a supportive team environment.
Key Responsibilities
- Warmly welcome and register guests upon arrival, ensuring a smooth and efficient check-in process.
- Manage guest check-out procedures, accurately processing payments and assisting with luggage as needed.
- Handle all incoming calls and reservations promptly and professionally, providing accurate information about hotel services and amenities.
- Address guest inquiries, requests, and complaints with empathy and efficiency, striving for a first-contact resolution.
- Maintain a comprehensive knowledge of hotel facilities, local attractions, and services to assist guests effectively.
- Assist guests with booking taxis, making restaurant reservations, and arranging local tours.
- Operate the hotel's property management system (PMS) with proficiency.
- Collaborate closely with other departments, including housekeeping and maintenance, to ensure guest satisfaction.
- Process payments, manage cash float, and reconcile daily transactions accurately.
- Adhere to all hotel policies and procedures, ensuring a safe and secure environment for guests and staff.
Required Skills
- Excellent verbal and written communication skills.
- Strong customer service orientation and interpersonal skills.
- Basic computer proficiency, including Microsoft Office Suite.
- Ability to work effectively in a fast-paced environment.
- Proven problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.
- High level of professionalism and integrity.
Preferred Qualifications
- Previous experience (1+ year) in a hotel front desk or guest service role.
- A diploma or degree in Hospitality Management or a related field.
- Familiarity with hotel property management systems (e.g., Opera, Fidelio).
- Ability to speak multiple languages (e.g., Yoruba, Igbo, Hausa) is a plus.
Perks & Benefits
- Competitive salary package.
- Comfortable on-site accommodation provided.
- Opportunities for professional development and career advancement.
- Complimentary daily staff meals.
- A supportive and friendly work environment.
- Access to ongoing training programs.
How to Apply
We invite all qualified and interested candidates to apply for this exciting opportunity. Please click on the link below to submit your application and resume. We look forward to hearing from you!
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