About Company
De Rove Hotel and Suites is a distinguished name in the Ogba, Lagos hospitality scene, renowned for its commitment to exceptional guest experiences and a warm, inviting atmosphere. Nestled in the heart of Ogba, we pride ourselves on providing a sanctuary for travelers and a vibrant hub for local events. Our dedicated team is the backbone of our success, embodying our values of service excellence, integrity, and genuine care. We foster a supportive and dynamic work environment where every team member is valued and empowered to contribute to our shared vision of creating memorable moments for every guest. Joining De Rove means becoming part of a family that is passionate about hospitality and dedicated to continuous improvement and growth. We believe in nurturing talent and providing opportunities for professional development within a friendly and collaborative culture.
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Job Description
Are you a naturally warm, attentive, and proactive individual with a passion for delivering outstanding guest service? De Rove Hotel and Suites is seeking dedicated Hotel Service Staff specializing in Guest Assistance to join our vibrant team in Ogba, Lagos. This is a unique opportunity to immerse yourself in the dynamic world of hospitality, where you will be instrumental in ensuring every guest enjoys a comfortable, seamless, and unforgettable stay. As a Hotel Service Staff member, you will be the friendly face of our establishment, providing comprehensive support across various guest touchpoints. Your day will involve everything from warmly greeting arriving guests and assisting with efficient check-ins and check-outs, to expertly handling inquiries, resolving minor issues with grace and efficiency, and ensuring our common areas and guest rooms (when required) uphold our high standards of cleanliness and presentation. We are looking for someone who takes initiative, anticipates guest needs, and consistently goes the extra mile to create positive experiences that resonate with our guests. This role is perfect for individuals who thrive in a fast-paced environment, possess excellent communication skills, and are committed to maintaining a welcoming and professional ambiance at all times. A key benefit of this position is the provision of comfortable on-site accommodation, offering convenience and a true sense of belonging to our hotel family. Come grow with us and help shape the future of hospitality in Ogba, Lagos!
Key Responsibilities
- Warmly welcome and assist guests upon arrival and departure, facilitating smooth check-in and check-out processes.
- Address guest inquiries, provide accurate information about hotel services, facilities, and local attractions.
- Handle guest requests promptly and efficiently, including coordinating room service orders, delivering extra amenities, or reporting maintenance needs.
- Act as a first point of contact for guest feedback and concerns, resolving issues professionally or escalating them to appropriate management.
- Maintain the cleanliness and tidiness of common areas, including the lobby, hallways, and reception desk.
- Assist with luggage handling and transportation services as required, ensuring guest comfort and safety.
- Support front desk operations, including answering phones, taking reservations, and managing guest profiles.
- Ensure all guest interactions are conducted with the highest level of professionalism, courtesy, and discretion.
- Collaborate effectively with other hotel departments (housekeeping, food & beverage, security) to ensure seamless service delivery.
- Uphold all hotel policies and procedures, including health and safety regulations, to ensure a secure environment for guests and staff.
- Provide personalized recommendations for dining, entertainment, and sightseeing in Ogba and broader Lagos areas.
Required Skills
- Exceptional customer service and interpersonal skills
- Excellent verbal and written communication abilities in English
- Strong problem-solving skills and ability to remain calm under pressure
- High level of attention to detail and organizational capabilities
- Ability to work effectively both independently and as part of a team
- Flexibility to work various shifts, including weekends and public holidays
- Basic computer proficiency for administrative tasks
Preferred Qualifications
- Previous experience (at least 6 months) in a hotel or customer service role
- Relevant diploma or certificate in hospitality management or related field
- Proficiency in additional languages (e.g., Yoruba, Igbo, Hausa) is a plus
- Familiarity with hotel property management systems (PMS)
Perks & Benefits
- On-site accommodation provided
- Competitive salary
- Complimentary meals during shifts
- Opportunities for professional growth and career advancement
- Friendly and supportive work environment
- Uniform provided
How to Apply
To apply for this exciting opportunity, please click on the application link below. We look forward to reviewing your application and potentially welcoming you to the De Rove Hotel and Suites family!
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