About Company
Virgin Active is a global leader in health and fitness, inspiring millions to live an active life. With a strong presence in South Africa, we pride ourselves on creating vibrant, welcoming, and high-performance environments where our members can achieve their fitness goals. We believe in nurturing talent, fostering a passion for health, and building a community that thrives on energy, innovation, and exceptional service. Join our team in Hermanus and become part of a brand synonymous with quality, commitment, and a dynamic approach to wellness.
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Job Description
Are you a highly energetic, customer-focused individual with a passion for fitness and a desire to help others achieve their best? Virgin Active Hermanus is seeking a dedicated and enthusiastic Fitness Trainer Assistant & Gym Support to join our vibrant team. This pivotal role is perfect for someone looking to launch their career in the fitness industry, offering a unique blend of hands-on trainer support and essential gym floor management. You will be instrumental in ensuring a seamless and inspiring experience for our members and trainers alike.
As a Fitness Trainer Assistant & Gym Support, you will play a crucial role in the daily operations of our club. Your responsibilities will span from directly assisting our qualified personal trainers during sessions, ensuring equipment is properly set up, spotting clients when needed, and demonstrating correct exercise techniques, to maintaining the overall cleanliness and functionality of the gym floor. You will be the friendly face our members see as they walk in, ready to answer questions, guide them through equipment usage, and maintain a safe, motivating environment. This role is far more than just maintenance; it’s about being an active participant in our members’ fitness journeys, fostering a sense of community, and upholding the high standards of service Virgin Active is known for. We are looking for someone who is proactive, has an eye for detail, and a genuine interest in contributing to a world-class fitness experience. If you are passionate about health, thrive in a dynamic environment, and are eager to grow your skills within a leading fitness brand, we encourage you to apply and become a vital part of the Virgin Active family in Hermanus.
Key Responsibilities
- Assist Personal Trainers during client sessions, including setting up and disassembling equipment, spotting, and providing general support.
- Actively engage with members on the gym floor, offering guidance on equipment usage and basic exercise techniques.
- Ensure the gym floor is clean, tidy, and organised at all times, including racking weights and tidying free-weight areas.
- Conduct regular checks on gym equipment to ensure safety and functionality, reporting any maintenance issues promptly.
- Provide exceptional customer service, greeting members warmly and assisting with inquiries about the club's facilities and services.
- Support the front desk and administrative tasks as needed, contributing to smooth club operations.
- Promote a positive, motivating, and inclusive atmosphere for all members and staff.
- Assist with club events, promotions, and new member orientations.
- Maintain a comprehensive understanding of Virgin Active’s products, services, and club policies.
- Adhere to all health and safety regulations and emergency procedures.
Required Skills
- Excellent interpersonal and communication skills.
- A strong passion for health, fitness, and wellness.
- Customer service-oriented mindset with a friendly and approachable demeanor.
- Basic knowledge of gym equipment and exercise principles.
- Ability to work effectively both independently and as part of a team.
- High level of energy, enthusiasm, and a proactive attitude.
- Reliable and punctual with a strong work ethic.
- Ability to handle multiple tasks in a fast-paced environment.
Preferred Qualifications
- Prior experience in a customer-facing role, preferably within the fitness or hospitality industry.
- Basic fitness certification (e.g., NQF Level 4 in Exercise Science, Fitness Assistant certificate).
- Current First Aid and CPR certification.
- A foundational understanding of anatomy and exercise physiology.
Perks & Benefits
- Complimentary Virgin Active gym membership for you and a partner/family member.
- Opportunities for professional development and ongoing training.
- Discounted services and products within the Virgin Group.
- A dynamic, supportive, and energetic work environment.
- Clear career progression pathways within a leading global fitness brand.
- Access to a comprehensive employee wellness program.
- Uniform provided.
How to Apply
If you are ready to kick-start your career in the fitness industry and become a vital part of our Virgin Active Hermanus team, we encourage you to apply. Please click on the application link below to submit your resume and a cover letter detailing your passion for fitness and why you are the ideal candidate for this role. We look forward to hearing from you!
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