About Company
Equity Bank is a leading financial services provider in Kenya, committed to transforming lives and livelihoods by offering inclusive financial solutions that empower individuals, businesses, and communities. Established with a vision to be the leading bank in Africa, Equity Bank has grown to become one of the largest banks in East Africa by customer base. Our mission is to offer integrated financial services that socially and economically empower people. With a strong presence across Kenya, including Isiolo County, we are deeply invested in the growth and development of the regions we serve. We pride ourselves on a culture of innovation, customer-centricity, and unwavering commitment to ethical practices. Joining Equity Bank means becoming part of a dynamic team dedicated to making a tangible difference in the lives of millions, fostering economic prosperity, and building sustainable communities through responsible banking.
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Job Description
Equity Bank is seeking a highly organized, professional, and customer-focused individual to join our vibrant team in Isiolo, Isiolo County, as a Receptionist & Administrative Assistant. This pivotal role is more than just a front-desk position; it is the cornerstone of our branch’s operational efficiency and the first impression for all our valued customers and partners. You will be responsible for creating a welcoming environment, managing administrative tasks, and ensuring the smooth day-to-day running of the office.
We are looking for someone with exceptional communication skills, a proactive approach to problem-solving, and a keen eye for detail. The ideal candidate will be adept at multitasking, handling inquiries with grace and professionalism, and providing comprehensive support to our management and staff. This role offers an exciting opportunity to be an integral part of a leading financial institution, contributing directly to our service excellence and operational success in the heart of Isiolo. If you thrive in a dynamic environment, possess a strong work ethic, and are passionate about delivering outstanding service, we encourage you to apply and become a vital part of the Equity Bank family, helping us continue our mission of empowering communities. This position requires a professional who can maintain confidentiality, handle sensitive information with discretion, and demonstrate impeccable organizational skills to support various departmental needs.
Key Responsibilities
- Greet and welcome clients, visitors, and staff with professionalism and a positive demeanor.
- Manage the main reception area, ensuring it is tidy, presentable, and well-maintained.
- Answer, screen, and forward incoming phone calls promptly and courteously.
- Manage incoming and outgoing mail, packages, and deliveries, ensuring proper record-keeping.
- Schedule and coordinate meetings, appointments, and conference room bookings for staff.
- Provide comprehensive administrative support, including data entry, filing, scanning, and photocopying.
- Assist with the preparation of reports, presentations, and correspondence as required.
- Order and maintain office supplies inventory, ensuring adequate stock levels.
- Handle basic inquiries and provide accurate information to clients or direct them to the appropriate department.
- Support the management team with various ad-hoc administrative tasks and projects.
- Maintain confidentiality of sensitive information and documents.
- Assist in organizing company events or internal team activities.
- Ensure compliance with bank policies and procedures in all administrative functions.
Required Skills
- Proven experience as a Receptionist, Administrative Assistant, or similar role.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
- Excellent verbal and written communication skills in English and Swahili.
- Strong organizational and time management skills with the ability to prioritize tasks.
- Exceptional customer service orientation and interpersonal skills.
- Ability to be resourceful and proactive when issues arise.
- High degree of professionalism and discretion.
- Attention to detail and problem-solving abilities.
Preferred Qualifications
- Diploma or Bachelor's degree in Business Administration, Office Management, or a related field.
- Previous experience working within the banking or financial services industry.
- Familiarity with office management procedures and basic accounting principles.
- Ability to speak local Isiolo languages is an added advantage.
Perks & Benefits
- Competitive salary package.
- Comprehensive health insurance coverage.
- Pension scheme contribution.
- Paid time off, including annual leave and sick leave.
- Opportunities for professional development and training.
- Employee wellness programs.
- Supportive and collaborative work environment.
- Opportunities for career growth within a leading financial institution.
How to Apply
Interested candidates who meet the above qualifications are encouraged to apply by clicking on the application link below. Please ensure your application highlights your relevant experience and skills. We thank all applicants for their interest; however, only shortlisted candidates will be contacted for an interview.
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