About Company
P-CROWN HOSPITAL is a trusted healthcare institution dedicated to providing comprehensive and compassionate medical services to the Ketu community and beyond. Established with a commitment to patient-centered care, we pride ourselves on our experienced medical professionals, state-of-the-art facilities, and a warm, welcoming environment. We believe in fostering a supportive workplace where every team member contributes to our mission of promoting health and well-being. Our focus extends beyond treating illnesses; we aim to educate, empower, and uplift the lives of those we serve, making a tangible difference in the health outcomes of our diverse patient base. Joining P-CROWN HOSPITAL means becoming part of a family that values empathy, professionalism, and continuous improvement in healthcare delivery, ensuring that our patients receive the best possible care.
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Job Description
Are you an enthusiastic, organized, and friendly individual looking to kickstart your career in an administrative role within a supportive environment? P-CROWN HOSPITAL is seeking a dedicated Junior Receptionist to join our front-office team. This is an excellent opportunity for someone eager to learn and grow, providing essential administrative support and ensuring a smooth, welcoming experience for all our patients and visitors. In this role, you will be the first point of contact, playing a crucial part in our daily operations and contributing significantly to the efficient functioning of our hospital. We understand the challenges of starting a new role, and to support our team members, this position comes with the added benefit of a room included, providing you with comfortable and convenient accommodation right within the vicinity, ensuring you can focus on your role without worrying about commute or housing. You will be responsible for a variety of office duties, ranging from managing appointments and handling inquiries to maintaining patient records and supporting our medical staff. If you are a proactive problem-solver with a positive attitude and a commitment to service excellence, we encourage you to apply. This role offers a unique chance to gain invaluable experience in a dynamic healthcare setting while benefiting from a secure living arrangement. Join us and become a vital part of a team committed to delivering exceptional patient care and making a real difference in the lives of our community members.
Key Responsibilities
- Warmly greet and welcome patients and visitors to the hospital, creating a positive first impression.
- Answer, screen, and forward incoming phone calls in a professional and courteous manner.
- Schedule and confirm patient appointments, managing the appointment calendar efficiently to optimize flow.
- Maintain accurate and up-to-date patient records, ensuring strict confidentiality at all times.
- Assist patients with registration processes and direct them to appropriate departments or services.
- Handle incoming and outgoing mail, deliveries, and general correspondence promptly and accurately.
- Manage office supplies inventory, monitoring stock levels and placing orders when necessary.
- Keep the reception area tidy, organized, and presentable, reflecting the hospital's professional image.
- Process payments for services and maintain accurate billing records.
- Provide general administrative and clerical support to medical staff and other departments as needed.
- Handle patient inquiries and provide basic information about hospital services, facilities, and visiting hours.
- Ensure adherence to hospital policies and procedures, including health and safety guidelines, at all times.
Required Skills
- Excellent verbal and written communication skills.
- Strong interpersonal skills with a friendly, empathetic, and professional demeanor.
- Proficiency in basic computer applications (e.g., Microsoft Office Suite, email).
- Exceptional organizational and multitasking abilities, with keen attention to detail.
- Ability to work effectively and calmly in a fast-paced and sometimes demanding environment.
- High level of attention to detail and accuracy in all tasks.
- Strong customer service-oriented approach.
- Ability to maintain patient confidentiality and handle sensitive information discreetly and ethically.
Preferred Qualifications
- Secondary School Certificate (SSCE) or equivalent.
- Previous experience (even informal or volunteer) in a receptionist, administrative, or customer service role.
- Familiarity with medical office procedures or basic healthcare terminology is a plus.
- Ability to speak basic local languages (e.g., Yoruba) in addition to English.
Perks & Benefits
- Comfortable, furnished room included as part of the compensation package.
- Competitive monthly salary commensurate with experience and responsibilities.
- Opportunity for professional growth and skill development in the dynamic healthcare sector.
- Supportive, collaborative, and friendly work environment.
- Direct impact on patient satisfaction and the overall efficiency of the hospital.
- On-site training and mentorship opportunities from experienced professionals.
How to Apply
Interested and qualified candidates are encouraged to apply by clicking on the application link below. Please ensure your application is submitted promptly and accurately.
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