About Company
Wajir Palace Hotel stands as a beacon of hospitality in Wajir, Wajir County, renowned for its exceptional service, comfortable accommodations, and exquisite dining experiences. Our vibrant restaurant offers a diverse menu that caters to both local authentic tastes and international palates, providing a warm, inviting, and elegant atmosphere where guests can create lasting memories. We pride ourselves on our unwavering commitment to quality, unparalleled guest satisfaction, and fostering a supportive, respectful, and dynamic work environment. Join our dedicated team and contribute to a legacy of excellence in service.
Advertisement
Job Description
Are you passionate about delivering exceptional dining experiences? Do you thrive in a dynamic, customer-focused environment where your energy, professionalism, and enthusiasm can shine? Wajir Palace Hotel, a leading establishment in Wajir, Wajir County, is seeking dedicated and enthusiastic Waitstaff to join our esteemed restaurant team. We are particularly looking for individuals who are available for weekend shifts, as these are peak times when our cherished guests most eagerly anticipate our renowned hospitality and culinary delights.
As a key member of our front-of-house team, you will be the welcoming face of our restaurant, responsible for creating memorable moments for every guest who walks through our doors. Your role will involve more than just serving food; you will be an ambassador of our brand, ensuring a seamless, enjoyable, and personalized dining journey from arrival to departure. This means mastering our extensive menu, understanding dietary requirements with precision, providing thoughtful recommendations that enhance the guest’s choice, and anticipating guest needs with grace, efficiency, and a proactive approach. We believe that exceptional service transforms a mere meal into a cherished experience, and we are looking for individuals who share this belief and are committed to upholding our high standards of quality and warmth.
You will be responsible for a variety of tasks that contribute to the smooth and efficient operation of our restaurant. These include meticulously setting up dining areas to exact standards, taking accurate food and beverage orders using our point-of-sale system, serving dishes and drinks promptly and correctly, and clearing tables with discretion and speed. Attention to detail is paramount, from ensuring the sparkling cleanliness of tableware and glassware to the precise presentation of each dish. You’ll work closely and collaboratively with our talented culinary team and other front-of-house staff to ensure timely service, consistent communication, and a harmonious workflow, fostering a collaborative atmosphere where everyone contributes to our collective success. For weekend shifts, your ability to handle higher volumes with composure, a positive attitude, and an unwavering commitment to service excellence will be particularly valued. This is an unparalleled opportunity to grow your career in the vibrant hospitality industry, develop invaluable customer service and teamwork skills, and become an integral part of a team that values professionalism, excellence, and genuine warmth.
Advertisement
Key Responsibilities
- Greet guests warmly, present menus, and inform them of daily specials.
- Take accurate food and beverage orders using the hotel's POS system.
- Serve food and beverages promptly and professionally.
- Monitor guest satisfaction, respond to requests, and resolve issues promptly.
- Clear tables, reset dining areas, and maintain cleanliness throughout the shift.
- Collaborate with kitchen staff to ensure timely and accurate order delivery.
- Handle guest payments and process transactions accurately.
- Adhere to all food safety and hygiene regulations.
- Assist with opening and closing procedures of the restaurant.
- Upsell menu items and promotions where appropriate to enhance guest experience.
Required Skills
- Excellent communication and interpersonal skills
- Strong customer service orientation
- Ability to work efficiently in a fast-paced environment
- Attention to detail and accuracy
- Teamwork and collaboration
- Basic numeracy skills for handling payments
Preferred Qualifications
- Diploma or Certificate in Hospitality, Food & Beverage Service, or related field
- Experience with point-of-sale (POS) systems
- Knowledge of various cuisines and beverage pairings
- Fluency in additional local languages
Perks & Benefits
- Competitive salary and service charge
- Complimentary staff meals during shifts
- Opportunities for professional development and training
- A supportive and dynamic work environment
- Employee discounts on hotel services (subject to policy)
- Opportunity to be part of a reputable local brand
How to Apply
Interested candidates are invited to submit their comprehensive CV and a cover letter detailing their relevant experience and availability for weekend shifts. Please click on the application link below to apply for this exciting opportunity.
