About Company
Equity Bank Kenya is a subsidiary of Equity Group Holdings Plc, a leading financial services organization with a strong presence across Eastern and Central Africa. With a deep commitment to transforming lives and livelihoods, Equity Bank has grown to become one of the largest financial institutions in the region, serving millions of customers through an extensive network of branches, ATMs, and digital channels. In Siaya County, Equity Bank plays a crucial role in empowering individuals and businesses, fostering economic growth, and driving financial inclusion. We pride ourselves on our customer-centric approach, innovative products, and a culture that values integrity, professionalism, and community development. Joining our team means becoming part of an organization that is not only a financial powerhouse but also a force for good in society, offering opportunities for personal and professional growth within a dynamic and supportive environment.
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Job Description
We are seeking a proactive, organized, and friendly Office Assistant with strong receptionist duties to join our Equity Bank Siaya branch team on a part-time basis. This role is pivotal in creating a welcoming and efficient environment for our clients and staff. As the first point of contact, you will be the face and voice of our branch, ensuring a positive impression for all visitors and callers. You will manage incoming communications, provide essential administrative support, and ensure the smooth day-to-day operations of the office. The ideal candidate will possess excellent communication skills, a professional demeanor, and a keen eye for detail. This is a fantastic opportunity for someone looking to contribute to a leading financial institution, gain valuable experience in a professional office setting, and support a team dedicated to serving our community. Your ability to multitask, prioritize, and maintain composure in a fast-paced environment will be key to your success. We are committed to fostering an inclusive workplace where every team member feels valued and empowered to achieve their full potential. If you are passionate about customer service and administrative excellence, we encourage you to apply.
Key Responsibilities
- Warmly greet and welcome all visitors, clients, and staff to the Siaya branch, directing them appropriately.
- Manage the main reception phone line, answer inquiries, screen calls, and forward messages accurately and promptly.
- Maintain a tidy and professional reception area, ensuring it reflects the bank’s high standards.
- Provide general administrative and clerical support to various departments and staff members, including data entry, filing, scanning, and photocopying.
- Assist with scheduling appointments, coordinating meetings, and managing conference room bookings.
- Receive, sort, and distribute daily mail, deliveries, and courier packages.
- Handle office supplies inventory, placing orders, and ensuring adequate stock levels are maintained.
- Assist in organizing and maintaining office records, documents, and databases.
- Support the preparation of reports, presentations, and other documents as required.
- Perform other ad-hoc administrative duties to ensure the efficient operation of the branch office.
Required Skills
- Proven experience in an administrative or receptionist role, preferably within a corporate or banking environment.
- Exceptional verbal and written communication skills in English and Kiswahili.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong organizational and time management abilities with excellent attention to detail.
- Customer-centric mindset with a professional and welcoming demeanor.
- Ability to work independently and as part of a team.
- High level of integrity and discretion in handling confidential information.
Preferred Qualifications
- A diploma or certificate in Business Administration, Office Management, or a related field.
- Knowledge of local languages, particularly Dholuo, is an added advantage.
- Experience with office equipment such as multi-line phone systems, printers, and scanners.
- Familiarity with banking operations and terminology.
Perks & Benefits
- Competitive part-time salary.
- Opportunity to work with a leading financial institution.
- Professional and supportive work environment.
- Skill development and exposure to the banking sector.
- Flexible working hours.
- Contribution to community development initiatives.
How to Apply
Interested candidates who meet the above qualifications are encouraged to apply by clicking on the application link below. Please ensure your CV and cover letter clearly highlight your relevant experience and skills for this role. Only shortlisted candidates will be contacted for an interview.
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