About Company
LifeCare Medical Centre is a leading healthcare provider in Bungoma County, dedicated to offering accessible, high-quality, and compassionate medical services to our community. With a focus on patient-centric care, we integrate modern medical practices with a warm, welcoming environment. Our team of experienced professionals is committed to improving health outcomes and fostering well-being through comprehensive general practice, specialized clinics, diagnostic services, and community health initiatives. At LifeCare, we believe in creating a supportive and collaborative workplace that empowers our staff to deliver excellence every day. We are expanding our team to meet the growing needs of Bungoma, ensuring every patient receives the attention and care they deserve.
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Job Description
LifeCare Medical Centre is seeking a highly organized, empathetic, and professional Medical Clinic Receptionist & Administrative Assistant to join our dedicated team in Bungoma. This pivotal full-time role serves as the first point of contact for our patients, setting the tone for their entire experience with our clinic. You will be instrumental in ensuring the smooth and efficient operation of our front office, managing a wide range of administrative tasks while upholding the highest standards of patient confidentiality and customer service.
As a Medical Clinic Receptionist & Administrative Assistant, you will be responsible for a critical blend of front-desk operations and essential administrative support. Your day will involve warmly greeting patients, accurately scheduling appointments, managing patient registrations, and handling inquiries with utmost professionalism and care. Beyond the immediate patient interaction, you will oversee the maintenance of patient records, process payments, manage incoming and outgoing communications, and ensure the waiting area is always tidy and welcoming. This role demands a proactive individual who can multi-task effectively in a fast-paced environment, demonstrating exceptional organizational skills and meticulous attention to detail.
We are looking for someone who is not only proficient in administrative tasks but also possesses a genuine passion for helping others and contributing to a positive healthcare experience. You will be a vital link between patients and medical staff, requiring strong communication skills to liaise effectively with doctors, nurses, and other clinic personnel. Your ability to remain calm under pressure, solve problems efficiently, and adapt to varying situations will be key to your success. If you are a compassionate, detail-oriented professional eager to make a tangible difference in a dynamic medical setting, LifeCare Medical Centre offers a rewarding opportunity to grow with a team committed to excellence in patient care.
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Key Responsibilities
- Greet patients and visitors warmly, providing a positive first impression.
- Schedule, reschedule, and confirm patient appointments efficiently using the clinic's system.
- Register new patients and update existing patient demographic and insurance information.
- Answer and direct phone calls, faxes, and emails in a professional and timely manner.
- Collect co-pays and balances, issue receipts, and process daily financial transactions.
- Maintain accurate and confidential patient records in compliance with data protection regulations.
- Prepare and manage patient charts, ensuring all necessary documentation is available for appointments.
- Assist with administrative tasks such as filing, scanning, photocopying, and managing office supplies.
- Liaise with medical staff to ensure a smooth patient flow and address any operational needs.
- Manage incoming and outgoing mail and deliveries.
- Keep the reception area and waiting room clean, organized, and presentable.
- Provide general information to patients and guide them through clinic procedures.
Required Skills
- Excellent verbal and written communication skills in English and Swahili.
- Strong organizational and multitasking abilities.
- Proficient in basic computer applications (MS Office Suite, email, internet).
- Exceptional customer service and interpersonal skills.
- Ability to handle sensitive information with confidentiality and discretion.
- Professional and empathetic demeanor.
- Problem-solving skills and ability to work under pressure.
Preferred Qualifications
- Diploma or Certificate in Business Administration, Office Management, or a related field.
- Previous experience in a medical office, clinic, or hospital setting.
- Familiarity with medical terminology and electronic health record (EHR) systems.
- Knowledge of basic accounting principles for payment processing.
Perks & Benefits
- Competitive monthly salary.
- Comprehensive health insurance coverage.
- Paid time off and sick leave.
- Opportunities for professional development and continuous learning.
- A supportive and collaborative work environment.
- Contribution to a community-focused healthcare mission.
How to Apply
Interested candidates are encouraged to apply by clicking on the link below. Please submit your detailed CV and a cover letter outlining your relevant experience and why you are the ideal candidate for this role. Ensure your application clearly demonstrates your alignment with the requirements and values of LifeCare Medical Centre.
