About Company
Hilton Portsmouth is a beacon of hospitality strategically located with excellent transport links and stunning views. Part of the renowned Hilton Worldwide portfolio, we pride ourselves on delivering exceptional guest experiences through our commitment to quality, service, and our team members. Our hotel features a range of modern amenities including stylish rooms, conference facilities, a vibrant restaurant, and a health club, catering to both leisure and business travellers. We are deeply embedded in the local Portsmouth community, striving to be a workplace where talent thrives and careers flourish within a supportive and dynamic environment. Join a company synonymous with world-class service and a culture that values every individual contribution.
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Job Description
Are you an inspirational leader with a passion for hospitality and a proven track record of operational excellence? Hilton Portsmouth is seeking an experienced and dynamic General Manager to lead our dedicated team and elevate our guest experience to new heights. This pivotal role requires a visionary who can balance strategic leadership with hands-on operational management, driving financial performance, fostering a positive work culture, and ensuring adherence to Hilton’s distinguished brand standards. As General Manager, you will be the face of our hotel, responsible for all aspects of its operation, from guest satisfaction and team development to revenue management and community engagement. You will champion our values, lead by example, and empower your team to deliver memorable moments for every guest. This is more than just a job; it’s an opportunity to shape the future of a flagship hotel within a global hospitality leader, right here in the vibrant city of Portsmouth. We are looking for someone who thrives in a fast-paced environment, possesses exceptional problem-solving skills, and is dedicated to continuous improvement and innovation. If you are ready to take on the challenge of leading a high-performing team and delivering unparalleled service in one of Hampshire’s most exciting destinations, we encourage you to apply. Your leadership will be key to maintaining our reputation as a premier destination in Portsmouth and within the broader Hilton portfolio. We believe in fostering a diverse and inclusive workplace where every team member feels valued and empowered to contribute to our collective success.
Key Responsibilities
- Oversee all hotel operations, ensuring high standards of guest satisfaction, service quality, and operational efficiency.
- Develop and implement strategic business plans to achieve financial targets, including revenue growth, cost control, and profitability.
- Lead, mentor, and develop a diverse team of hotel professionals, fostering a culture of engagement, accountability, and continuous improvement.
- Ensure compliance with all Hilton brand standards, health and safety regulations, and legal requirements.
- Manage budgets, forecasts, and financial reporting, providing regular performance updates to stakeholders.
- Cultivate strong relationships with guests, local businesses, and community leaders to enhance the hotel's reputation and market presence.
- Drive marketing and sales initiatives in collaboration with regional teams to maximize occupancy and average daily rate (ADR).
- Handle guest feedback and resolve issues promptly and effectively, maintaining the hotel’s reputation for excellent service.
- Oversee facility management, ensuring the hotel's physical assets are well-maintained and compliant with all standards.
- Champion sustainability initiatives and corporate social responsibility efforts within the hotel.
Required Skills
- Proven experience as a General Manager or senior leadership role within a reputable hotel or hospitality group.
- Exceptional leadership and team management abilities with a focus on staff development and motivation.
- Strong financial acumen, including budgeting, forecasting, and profit & loss management.
- Excellent communication, interpersonal, and negotiation skills.
- In-depth knowledge of hotel operations, sales & marketing, and revenue management.
- Proficiency in hotel management software systems (PMS, POS, CRS).
- Ability to work under pressure, solve complex problems, and make decisive decisions.
- Customer-centric approach with a passion for delivering outstanding guest experiences.
Preferred Qualifications
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Experience working with the Hilton brand or a similar international hotel chain.
- Multi-departmental leadership experience within a large-scale hotel operation.
- Fluency in additional languages is a plus.
- Demonstrable success in driving market share and guest satisfaction scores (e.g., TripAdvisor, internal metrics).
Perks & Benefits
- Competitive salary and performance-based bonus scheme.
- Access to Hilton's global travel programme, offering discounted hotel stays worldwide.
- Comprehensive health and wellness benefits.
- Opportunities for professional development and career advancement within Hilton Worldwide.
- Pension scheme.
- Employee assistance programme.
- A vibrant and supportive work environment in a prime Portsmouth location.
How to Apply
Ready to lead our team at Hilton Portsmouth? We invite you to submit your application by clicking the link below. Please ensure your CV and a compelling cover letter outlining your relevant experience and why you are the ideal candidate for this role are attached.
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