About Company
Lewis Stores is a well-established and leading retailer of furniture, appliances, and home electronics across Southern Africa. With a legacy spanning over 80 years, we are dedicated to providing quality products and exceptional service to our valued customers. Our commitment extends beyond sales, focusing on building lasting relationships within the communities we serve and empowering our employees with opportunities for growth and success. At Lewis Stores, we believe in creating a welcoming shopping experience and fostering a dynamic work environment where passion for sales and customer satisfaction truly thrives. Join a team where your hard work is recognised, and your career development is supported.
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Job Description
Are you a results-driven individual with a passion for sales and a natural ability to connect with people? Lewis Stores in Umlazi, KwaZulu-Natal, is seeking an energetic and highly motivated Sales Executive to join our vibrant B2C retail team. In this exciting and fast-paced role, you will be at the forefront of our customer interactions, guiding clients through our extensive range of stylish furniture, essential home appliances, and cutting-edge electronics. Your primary goal will be to understand their unique needs and help them find the perfect solutions for their homes, transforming aspirations into realities. This position offers a competitive basic salary coupled with a lucrative, uncapped commission structure, designed to generously reward your sales achievements and dedication. If you are eager to exceed sales targets, provide outstanding customer service that builds loyalty, and build a successful, long-term career with a reputable national brand, we strongly encourage you to apply. This is more than just a sales job; it’s an opportunity to grow, learn, and make a real, positive impact on our customers’ lives while advancing your own professional journey.
Key Responsibilities
- Proactively engage with customers on the sales floor, initiating conversations to understand their specific needs and preferences.
- Effectively present and demonstrate a wide range of products, including furniture, appliances, and electronics, highlighting features and benefits.
- Consistently achieve and exceed individual and store sales targets and key performance indicators (KPIs) set by management.
- Accurately process all sales transactions, including cash, credit, and lay-by payments, ensuring compliance with company policies.
- Assist customers with credit applications, providing clear explanations and guidance through the process.
- Build and maintain strong, lasting customer relationships, ensuring high levels of customer satisfaction and encouraging repeat business.
- Maintain up-to-date knowledge of all product features, benefits, specifications, and current promotional offers.
- Ensure the showroom is impeccably merchandised, clean, and organized according to stringent company visual merchandising standards.
- Handle customer queries, complaints, and after-sales service requests professionally, efficiently, and with a problem-solving attitude.
- Assist with inventory management tasks, including regular stock counts, receiving deliveries, and ensuring stock accuracy.
- Actively participate in ongoing training and development programs to continuously enhance sales skills, product knowledge, and customer service expertise.
- Adhere strictly to all company policies, procedures, ethical guidelines, and security protocols to maintain a safe and compliant working environment.
Required Skills
- Proven track record of success in B2C sales, with prior experience in a retail environment being highly advantageous.
- Exceptional interpersonal, communication (verbal and written), and active listening skills.
- Strong negotiation and persuasion abilities, coupled with a confident and engaging personality.
- Highly goal-oriented with an intrinsic drive to achieve and consistently exceed ambitious sales targets.
- A genuine customer-centric approach, demonstrating a passion for providing excellent service and building rapport.
- Ability to work effectively and thrive in a dynamic, fast-paced, and target-driven retail environment.
- Basic computer literacy, including proficiency in using email and the ability to quickly learn proprietary point-of-sale (POS) systems.
- Fluent in English and isiZulu, which is highly advantageous given the local customer base and community in Umlazi.
Preferred Qualifications
- Matric/Grade 12 certificate or an equivalent qualification.
- Minimum of 1 year of demonstrable experience in furniture, appliance, or electronics retail sales.
- Prior experience with credit sales and processing credit applications.
- A valid South African driver's license (not essential but could be an advantage for potential future roles or specific operational needs).
Perks & Benefits
- Competitive basic salary complemented by a generous and uncapped commission structure, offering significant earning potential.
- Comprehensive product and sales training programs to equip you for success and continuous improvement.
- Clear opportunities for career advancement and growth within a prominent national retail group.
- Attractive employee discount on a wide range of Lewis Stores products.
- Contributions to a Provident Fund, supporting your long-term financial security.
- A supportive, collaborative, and dynamic team environment where your contributions are valued.
- Access to various employee wellness programs and initiatives.
How to Apply
If you are ready to take on this exciting challenge, advance your sales career, and become a valued part of the Lewis Stores family, we encourage you to apply online. Please click on the application link below to submit your detailed CV and a compelling cover letter outlining your relevant experience, sales achievements, and why you believe you are the ideal candidate for this pivotal Sales Executive role. We thank all applicants for their interest; however, please note that only shortlisted candidates will be contacted for an interview.
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