About Company
CGS S.A. (Compagnie Générale des Services S.A.) is a leading facilities management and service provider in Rwanda, dedicated to delivering exceptional quality across various sectors, including security, cleaning, and maintenance. With a strong commitment to professionalism, innovation, and client satisfaction, CGS S.A. plays a vital role in supporting businesses and organizations throughout the country. We pride ourselves on fostering a collaborative and supportive work environment where employees are valued and encouraged to grow. Join our dynamic team and contribute to maintaining the highest standards of cleanliness and comfort for our residential clients in Rusizi and the wider Western Province.
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Job Description
We are seeking a highly motivated and experienced Cleaning Supervisor with a strong background in residential settings to join our growing team in Rusizi, Western Province. The ideal candidate will be responsible for overseeing and managing a team of cleaning staff dedicated to maintaining the cleanliness and hygiene standards of various residential properties. This role demands excellent leadership skills, a keen eye for detail, and a commitment to delivering outstanding service. As a Cleaning Supervisor, you will be the cornerstone of our operational excellence, ensuring that all tasks are completed efficiently, to the highest quality, and in accordance with company policies and client expectations. You will play a critical role in training, motivating, and supervising your team, fostering a positive work environment, and ensuring the seamless execution of daily cleaning schedules. If you are a proactive leader passionate about cleanliness and team management in a residential context, we encourage you to apply.
Key Responsibilities
- Lead, supervise, and motivate a team of cleaning personnel assigned to various residential properties, ensuring adherence to schedules and quality standards.
- Develop and implement detailed cleaning schedules and routines for residential clients, adapting to specific property requirements.
- Conduct regular inspections of residential properties to ensure cleaning standards are consistently met and address any deficiencies promptly.
- Provide on-the-job training and guidance to cleaning staff on best practices, safety procedures, and the proper use of cleaning equipment and chemicals.
- Manage inventory of cleaning supplies and equipment, ensuring adequate stock levels and proper maintenance of all tools.
- Address client inquiries, concerns, and feedback regarding cleaning services in a professional and timely manner, ensuring high levels of customer satisfaction.
- Prepare daily and weekly reports on team performance, completed tasks, and any issues encountered.
- Ensure compliance with all health, safety, and environmental regulations and company policies.
- Assist with hands-on cleaning tasks as needed, especially during staff shortages or for specialized cleaning requirements.
- Foster a positive and productive work environment, promoting teamwork and professional development among staff.
Required Skills
- Proven experience in cleaning supervision, specifically within residential environments.
- Strong leadership and team management abilities, with a track record of motivating and developing staff.
- Excellent knowledge of residential cleaning techniques, products, and equipment.
- Exceptional attention to detail and a commitment to high standards of cleanliness.
- Effective communication and interpersonal skills, fluent in Kinyarwanda and English.
- Ability to organize, prioritize, and manage multiple tasks efficiently.
- Problem-solving skills and the ability to work under pressure.
- Understanding of health and safety regulations relevant to cleaning operations.
Preferred Qualifications
- Diploma or certification in Hospitality Management, Facilities Management, or a related field.
- Familiarity with various types of residential properties and their specific cleaning needs (e.g., apartments, villas, guesthouses).
- Basic computer proficiency for reporting and communication.
- Valid driver's license (Category B) for potential travel between sites.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health insurance package.
- Opportunities for professional development and career advancement within a leading company.
- Supportive and collaborative work environment.
- Transport allowance (if applicable for site visits).
- Paid annual leave and public holidays.
How to Apply
Interested candidates who meet the above qualifications are invited to submit their application. Please ensure your CV highlights your experience in residential cleaning supervision and team management. To apply, click on the application link below.
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