About Company
Radisson Blu Anchorage Hotel, Lagos Victoria Island, is a beacon of luxury and exceptional service nestled along the Lagos Lagoon. As part of the globally renowned Radisson Hotel Group, we are committed to delivering memorable moments for our guests through our distinctive ‘Yes I Can!’ service philosophy. Our prime location offers stunning views, sophisticated dining options, and world-class amenities, making us a preferred choice for both business and leisure travellers. We believe in fostering a dynamic and inclusive work environment where every team member is valued, respected, and empowered to grow their career. Joining our team means becoming part of a global family dedicated to hospitality excellence, continuous learning, and making a tangible difference in our guests’ experiences every single day. We pride ourselves on creating a workplace that feels like home, extending our warmth and professionalism to both our guests and our cherished staff.
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Job Description
We are seeking a dedicated and enthusiastic Hotel Receptionist – Front Desk Staff to join our vibrant team in a live-in capacity. This is an unparalleled opportunity to embark on a fulfilling career within a luxurious, internationally recognized hotel brand, right in the heart of Victoria Island, Lagos. As the first point of contact for our esteemed guests, you will play a crucial role in shaping their overall experience, ensuring their stay is seamless, comfortable, and truly unforgettable from the moment they arrive until their departure. This live-in position offers a unique chance to fully immerse yourself in the hospitality world, benefiting from convenient on-site accommodation and meals, allowing you to focus entirely on delivering outstanding service. Your day will involve a dynamic range of activities, from managing reservations and greeting guests with a warm smile to addressing inquiries, resolving issues efficiently, and maintaining an impeccable front desk area. We are looking for someone with a genuine passion for service, exceptional interpersonal skills, and a proactive attitude towards guest satisfaction. If you are eager to grow in a supportive and professional environment, and are committed to upholding the high standards of a Radisson Blu property, we encourage you to apply and become a vital part of our success story.
Key Responsibilities
- Warmly welcome and register guests upon arrival, ensuring a smooth check-in process.
- Handle guest check-outs efficiently, accurately processing payments and providing necessary assistance.
- Manage incoming calls, direct them appropriately, and take messages as needed.
- Assist guests with inquiries, provide information about hotel services, facilities, and local attractions.
- Process reservations, modifications, and cancellations, ensuring all details are accurately entered into the Property Management System (PMS).
- Resolve guest complaints and issues promptly and professionally, escalating complex situations to management when necessary.
- Maintain a tidy and presentable front desk and lobby area at all times.
- Perform administrative tasks such as filing, photocopying, and handling mail/packages.
- Collaborate effectively with other hotel departments (Housekeeping, Food & Beverage) to ensure seamless guest service.
- Adhere to all hotel policies, procedures, and safety guidelines.
Required Skills
- Excellent verbal and written communication skills in English.
- Proven customer service experience, preferably in a hospitality setting.
- Strong interpersonal skills with a friendly and approachable demeanor.
- Proficiency in using computer systems and basic office software (MS Office).
- Ability to multi-task, prioritize, and work effectively in a fast-paced environment.
- Exceptional problem-solving abilities and attention to detail.
- Professional appearance and a positive attitude.
Preferred Qualifications
- A diploma or degree in Hospitality Management, Tourism, or a related field.
- Previous experience with a Property Management System (PMS), e.g., Opera PMS.
- Ability to communicate in an additional language (e.g., French, a Nigerian language).
- Previous experience in a luxury hotel environment.
Perks & Benefits
- Competitive monthly salary.
- Comfortable live-in accommodation provided on-site.
- Daily meals provided.
- Comprehensive health insurance package.
- Opportunities for professional development and career advancement within Radisson Hotel Group.
- Employee discounts on hotel stays and services globally.
- A supportive and dynamic work environment.
- Access to various staff welfare programs.
How to Apply
If you are ready to embark on an exciting career journey with a leading global hospitality brand and meet the qualifications listed above, we invite you to apply. Please click on the application link below to submit your detailed resume and a cover letter outlining your experience and why you are the ideal candidate for this live-in Hotel Receptionist role.
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