About Company
Nice Digital City Hotel is a modern and vibrant hotel nestled in the heart of Kerugoya, Kirinyaga County. We pride ourselves on offering a contemporary stay experience, blending comfortable accommodation with top-tier digital amenities and personalized service. Our mission is to create a welcoming and memorable environment for every guest, whether they are visiting for business or leisure. We are committed to excellence in every aspect of our operations, from our meticulously designed rooms to our friendly and efficient staff. Join our dedicated team and contribute to maintaining our reputation as a premier destination in the region.
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Job Description
Are you passionate about creating immaculate spaces and ensuring guest comfort? Nice Digital City Hotel is seeking a meticulous and dedicated Housekeeper to join our dynamic Guest Room Service team. As a Housekeeper, you will be the backbone of our commitment to cleanliness and guest satisfaction. You will play a crucial role in maintaining the pristine condition of our guest rooms and public areas, ensuring every visitor experiences a spotless and inviting environment from the moment they arrive. This role is perfect for someone who takes pride in their work, has a keen eye for detail, and understands the critical impact of a clean and well-maintained room on the overall guest experience. You will work within a supportive team, upholding the highest standards of hygiene and presentation, directly contributing to our hotel’s reputation for excellence. If you are energetic, reliable, and dedicated to delivering exceptional service, we encourage you to apply and become a valued member of our growing hospitality family.
Key Responsibilities
- Clean and tidy all assigned guest rooms and public areas to the highest standards of cleanliness and presentation, following established hotel procedures and checklists.
- Dusting, vacuuming, sweeping, mopping, and sanitizing all surfaces, including floors, furniture, fixtures, and bathrooms.
- Replenish guest room amenities, linens, and supplies according to hotel standards.
- Change bed linen and make beds neatly and efficiently.
- Inspect rooms for any damages, missing items, or maintenance issues and report them promptly to the supervisor.
- Handle guest requests and complaints in a courteous and efficient manner, escalating when necessary.
- Adhere to all health and safety regulations, including proper handling of cleaning chemicals and equipment.
- Maintain a well-stocked and organized housekeeping cart.
- Collaborate effectively with other hotel departments, such as front office and maintenance, to ensure a seamless guest experience.
- Contribute to a positive team environment by being reliable, punctual, and helpful.
Required Skills
- Proven experience in a housekeeping or cleaning role, preferably in a hotel or hospitality setting.
- Strong attention to detail and a commitment to high standards of cleanliness.
- Ability to work independently and as part of a team.
- Good physical stamina and ability to perform tasks requiring bending, lifting, and prolonged standing.
- Knowledge of proper cleaning techniques and use of cleaning agents.
- Excellent time management skills and ability to prioritize tasks effectively.
- Basic understanding of health and safety regulations in a hotel environment.
- Ability to communicate effectively, particularly for reporting issues and interacting with guests.
Preferred Qualifications
- A certificate or diploma in Housekeeping, Hospitality, or a related field.
- Familiarity with hotel property management systems (PMS) for status updates.
- Experience with eco-friendly cleaning practices.
- Fluency in Swahili and basic English communication skills.
Perks & Benefits
- Competitive salary and service charge opportunities.
- Opportunity for professional growth and career advancement within the hotel.
- A supportive and friendly work environment.
- Complimentary meals during shifts.
- Staff discounts on hotel services.
- Comprehensive training and development programs.
- Health benefits package (after probation period).
How to Apply
Ready to make a difference in guest satisfaction? Please click the application link below to submit your resume and a brief cover letter outlining your experience and why you are the ideal candidate for this role. We look forward to reviewing your application!
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