About Company
The University of Rwanda (UR) stands as Rwanda’s flagship higher education institution, dedicated to nurturing future leaders and innovators through quality education, research, and community engagement. The Huye Campus, historically known as the National University of Rwanda in Butare, is one of its largest and most vibrant campuses, serving as a hub for academic excellence and groundbreaking research across various disciplines. With a diverse student body and a commitment to advancing knowledge and national development, UR’s Huye Campus plays a critical role in shaping Rwanda’s intellectual landscape. We are committed to fostering an inclusive and supportive environment where both staff and students can thrive and contribute meaningfully to society. Our IT department is crucial in supporting the academic and administrative functions across the vast campus, ensuring seamless operations for thousands of users daily.
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Job Description
Are you an enthusiastic individual with a passion for technology and a desire to kickstart your career in IT? The University of Rwanda, Huye Campus, is seeking a dedicated and proactive Junior IT Support – Help Desk professional to join our dynamic Information Technology Services team. This entry-level position is perfect for someone eager to learn, grow, and provide essential technical support in a bustling academic environment. As a Junior IT Support Specialist, you will be the first point of contact for students, faculty, and staff experiencing technical issues. Your primary role will involve delivering timely and effective help desk support, troubleshooting software and hardware problems, and ensuring the smooth operation of our campus IT infrastructure. This is an unparalleled opportunity to develop foundational IT skills, work with a diverse range of technologies, and contribute to the educational mission of a leading national university. You will gain hands-on experience in various aspects of IT, from basic network troubleshooting and desktop support to user account management and essential system maintenance. We are looking for a quick learner who is patient, customer-service oriented, and possesses a keen problem-solving mind. You will play a crucial role in maintaining a positive and productive technological environment, directly impacting the daily academic and administrative operations of the university. This role offers significant potential for growth within the IT department for individuals who demonstrate initiative and a commitment to continuous learning. If you are ready to embark on a rewarding career path where every day brings new challenges and learning opportunities, and you thrive in a supportive team setting, we encourage you to apply and become a vital part of our dedicated IT team at the University of Rwanda, Huye Campus.
Key Responsibilities
- Provide first-line technical support to university users (students, faculty, staff) via phone, email, and in-person, resolving issues efficiently.
- Troubleshoot and resolve basic hardware (desktops, laptops, printers, projectors) and software (Windows OS, Microsoft Office Suite, web browsers) problems.
- Assist with user account management, including password resets, account creation, and permissions adjustments for various university systems.
- Install, configure, and maintain computer workstations, peripherals, and software applications across the campus.
- Escalate complex technical issues to senior IT specialists or appropriate teams when necessary, ensuring proper documentation and follow-up.
- Document all support interactions, resolutions, and system configurations accurately in the help desk ticketing system.
- Assist in maintaining IT inventory, ensuring proper tracking of assets and equipment.
- Provide basic network connectivity support and troubleshooting for wired and wireless connections.
- Educate users on best practices for IT security and efficient use of university IT resources.
- Participate in IT projects as needed, contributing to system upgrades and infrastructure improvements.
Required Skills
- Basic knowledge of Windows operating systems (Windows 10/11) and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Familiarity with computer hardware components and basic troubleshooting techniques.
- Excellent verbal and written communication skills in English (Kinyarwanda is a plus).
- Strong problem-solving abilities and a logical approach to technical issues.
- Customer service-oriented mindset with patience and empathy.
- Ability to learn new technologies and systems quickly.
- Basic understanding of network concepts (TCP/IP, Wi-Fi connectivity).
Preferred Qualifications
- A diploma or certificate in Information Technology, Computer Science, or a related field.
- Prior experience in a customer service role.
- Familiarity with help desk ticketing systems.
- Knowledge of common IT security best practices.
- CompTIA A+ or similar entry-level IT certification.
Perks & Benefits
- Opportunity to work in a dynamic and intellectually stimulating university environment.
- Continuous learning and professional development opportunities in a wide range of IT areas.
- Exposure to diverse technologies and challenging IT scenarios.
- Mentorship from experienced IT professionals.
- Contribution to a vital national institution shaping Rwanda's future.
- Access to university facilities and resources.
How to Apply
Interested candidates are encouraged to apply by clicking on the application link below. Please ensure your CV and cover letter clearly demonstrate your suitability for this entry-level IT support role, highlighting your passion for technology and customer service skills. We look forward to reviewing your application.
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