About Company
Naivas Supermarket is a leading Kenyan retail chain with a rich history spanning decades. Committed to delivering value, quality, and a wide array of products to communities across the nation, Naivas has grown into a household name known for its customer-centric approach and unwavering commitment to local sourcing. With numerous branches strategically located in major towns and cities, including a prominent presence in Narok, we pride ourselves on creating vibrant shopping experiences and contributing positively to the economic fabric of Kenya. Our mission is to provide every Kenyan with an unparalleled shopping experience through fresh produce, diverse product ranges, and exceptional service. Join us and become part of a dynamic team that is passionate about retail excellence, continuous innovation, and community service, fostering a work environment where talent thrives and careers flourish.
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Job Description
Are you an energetic, highly motivated individual with a passion for people and a keen interest in retail operations? Naivas Supermarket in Narok is actively seeking a dynamic and eager Store Manager Assistant to join our thriving team. This is an exceptional entry-level opportunity designed for someone ready to kickstart their career in retail management, eager to learn the intricacies of daily store operations, and grow professionally within a fast-paced, supportive, and customer-focused environment. As a Store Manager Assistant, you will play a crucial role in supporting the Store Manager to ensure the smooth, efficient, and profitable running of our Narok branch. Your contributions will be instrumental in maintaining our high standards of customer service, overseeing daily retail activities, and fostering a positive, collaborative work atmosphere. This role offers invaluable hands-on experience in various critical areas of retail, including merchandising, inventory management, team supervision, sales floor management, and customer relations. It provides a solid and comprehensive foundation for future career progression within Naivas Supermarket, with clear pathways for growth into more senior management roles. We are looking for an individual who is keen to learn, takes initiative, demonstrates strong problem-solving skills, and is committed to delivering an outstanding shopping experience to our valued customers in Narok. If you are a collaborative team player with an impeccable eye for detail, a proactive attitude, and a genuine desire to make a tangible impact from day one, we strongly encourage you to apply. This position is specifically designed to identify and develop future retail leaders, offering comprehensive training programs, mentorship opportunities, and a clear vision for your career trajectory within our expanding organization.
Key Responsibilities
- Assist the Store Manager with the overall daily operations, including opening and closing procedures, cash management, and operational reports.
- Supervise, motivate, and train sales associates to ensure high levels of productivity and adherence to company standards.
- Ensure the highest standards of customer service are consistently met, promptly addressing customer inquiries and resolving issues to enhance satisfaction.
- Oversee merchandise presentation, stock levels, and visual displays to ensure an appealing and organized shopping environment.
- Support inventory management, including receiving, stocking, cycle counts, and implementing loss prevention strategies.
- Maintain the cleanliness, safety, and visual appeal of the store at all times.
- Process sales transactions accurately and efficiently, handling cash, debit/credit cards, and mobile payments.
- Assist in scheduling staff, managing breaks, and ensuring adequate coverage during peak hours.
- Learn and strictly adhere to all company policies, procedures, and health & safety regulations.
- Identify opportunities for operational improvements and contribute to a positive team culture.
Required Skills
- High School Diploma or equivalent (KCSE Certificate or similar).
- Exceptional communication and interpersonal skills, with the ability to interact effectively with customers and team members.
- A strong customer-centric approach with a passion for delivering excellent service.
- Basic computer literacy and comfort with learning new retail software (e.g., POS systems).
- Flexibility to work various shifts, including evenings, weekends, and public holidays, as per retail operational needs.
- Physical ability to stand for extended periods, walk around the store, and lift moderately heavy items (up to 20 kg) as required.
- Enthusiastic, eager to learn, and demonstrate a proactive 'can-do' attitude.
- Ability to work effectively both independently and as part of a diverse team.
- Strong organizational skills and attention to detail.
Preferred Qualifications
- Diploma or Certificate in Business Administration, Retail Management, Sales & Marketing, or a related field.
- Previous experience (even informal) in a customer service, sales, or retail environment.
- Familiarity with Point of Sale (POS) systems and basic cash handling procedures.
- Demonstrated leadership potential and ability to motivate others.
- Residency within Narok or its immediate environs for ease of commute.
Perks & Benefits
- Competitive entry-level salary with opportunities for performance-based increments.
- Comprehensive on-the-job training and continuous professional development programs.
- Clear opportunities for career advancement and growth within Kenya's leading retail chain.
- Generous employee discounts on a wide range of products.
- A supportive, inclusive, and dynamic work environment.
- Access to health and wellness programs.
- Statutory benefits as per Kenyan labor laws (e.g., NSSF, NHIF).
How to Apply
Interested and qualified candidates are invited to submit their applications by clicking on the application link below. Please ensure your CV and a brief cover letter clearly highlight your enthusiasm for a career in retail, your customer service skills, and your ability to work effectively and collaboratively in a dynamic team environment. We encourage early applications as we review them on a rolling basis.
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