About Company
De Ritz Hotel Alapere is a prominent establishment nestled in the heart of Alapere, Lagos, offering a blend of comfort, convenience, and genuine Nigerian hospitality. We pride ourselves on creating a welcoming and serene environment for all our guests, whether they are visiting for business or leisure. Our commitment to exceptional service is reflected in every aspect of our operations, from our well-appointed rooms to our dedicated team. We are a community-focused hotel, deeply integrated into the vibrant local culture of Lagos, and strive to provide memorable experiences for everyone who walks through our doors. Joining De Ritz Hotel means becoming part of a family that values professionalism, teamwork, and continuous growth, contributing to a legacy of excellence in hospitality.
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Job Description
Are you a nocturnal enthusiast with a passion for hospitality and impeccable guest service? De Ritz Hotel Alapere is seeking a dedicated and reliable Hotel Night Receptionist to join our dynamic front desk team. This pivotal full-time role operates during the overnight hours, serving as the face of our hotel when most guests are asleep, but ensuring everything runs smoothly until morning. As a Night Receptionist, you will be the primary point of contact for guests during the late hours, handling check-ins, check-outs, inquiries, and any unexpected situations that may arise. Your ability to maintain a calm, professional demeanor under pressure, coupled with excellent problem-solving skills, will be crucial. This unique opportunity includes on-site housing, offering unparalleled convenience and support for your work-life balance.
We are looking for someone who is not just performing tasks but genuinely contributing to a positive and secure atmosphere, reflecting our commitment to guest satisfaction even in the quietest hours. Beyond the routine, you will be instrumental in preparing for the next day’s operations, managing financial transactions, and performing light audit tasks to ensure a seamless transition for the morning team. This role requires exceptional attention to detail, a proactive approach to potential issues, and the ability to work independently while being a crucial part of our larger team. If you thrive in an independent yet supportive environment, possess strong communication skills, and are committed to delivering outstanding service around the clock, we encourage you to apply and become a vital part of the De Ritz Hotel Alapere family. We value reliability, integrity, and a genuine desire to make every guest’s stay exceptional, no matter the hour.
Key Responsibilities
- Greet guests warmly upon arrival, manage check-ins and check-outs efficiently during night hours.
- Respond to guest inquiries, requests, and complaints promptly and professionally.
- Handle all incoming calls and direct them to the appropriate departments or guests.
- Process payments, manage cash, and maintain accurate financial records for the night shift.
- Perform night audit procedures, including balancing accounts and preparing daily reports.
- Monitor security cameras and conduct regular property checks to ensure guest safety and security.
- Set up wake-up calls and assist guests with special requests.
- Prepare for the morning shift by printing necessary reports and organizing documents.
- Maintain a clean and organized front desk area.
- Communicate effectively with other departments regarding guest needs or issues.
Required Skills
- Minimum 6 months of experience in a customer service or front desk role, preferably in hospitality.
- Excellent communication and interpersonal skills.
- Proficiency in basic computer operations and hotel management software (e.g., Opera, Fidelio is a plus).
- Strong problem-solving abilities and ability to work under pressure.
- Exceptional attention to detail and organizational skills.
- Ability to work independently and reliably during overnight shifts.
- A positive attitude and a commitment to providing outstanding guest service.
Preferred Qualifications
- High School Diploma or equivalent; a Diploma in Hospitality Management is a plus.
- Previous experience as a Night Auditor or Night Receptionist.
- Familiarity with local attractions and amenities in Lagos.
- Ability to communicate in multiple languages (e.g., Yoruba, Igbo) is an advantage.
Perks & Benefits
- Competitive monthly salary.
- On-site housing provided.
- Complimentary meals during shifts.
- Opportunities for career growth and professional development.
- Supportive and friendly team environment.
- Access to training programs to enhance skills.
How to Apply
To apply for this exciting opportunity, please click on the application link below. We look forward to reviewing your application and potentially welcoming you to the De Ritz Hotel Alapere family.
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