About Company
The Norfolk and Norwich University Hospitals NHS Foundation Trust (NNUH) is a large teaching hospital providing a full range of acute clinical services to a population of over 900,000 people across Norfolk and surrounding areas. We are committed to providing the best possible care for our patients and creating a supportive and developmental environment for our staff. As one of the largest employers in the region, NNUH offers diverse career opportunities and a strong focus on continuous learning and professional growth, essential for maintaining high standards of healthcare delivery. Our dedication to staff well-being, innovation, and community engagement makes us a proud cornerstone of health in Norfolk. We believe that investing in our people through comprehensive training and development programmes is key to delivering outstanding patient care and fostering a culture of excellence within our extensive workforce.
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Job Description
Are you a highly organised and proactive individual with a passion for learning and development? Norfolk and Norwich University Hospitals NHS Foundation Trust is seeking a dedicated Training Coordinator to join our dynamic Learning & Development team. In this pivotal role, you will be instrumental in ensuring the smooth and efficient delivery of a wide range of training programmes across the Trust, supporting our commitment to continuous staff development and patient safety.
As a Training Coordinator, you will be the central point of contact for staff seeking training, responsible for managing training schedules, coordinating resources, and maintaining accurate records. This role requires exceptional administrative skills, a keen eye for detail, and the ability to communicate effectively with various stakeholders, including clinical and non-clinical staff, external trainers, and departmental managers. You will play a crucial part in the lifecycle of all training initiatives, from initial booking and registration through to evaluation and reporting. The diverse nature of training within an NHS setting means you could be supporting everything from mandatory clinical skills updates and new starter inductions to leadership development courses and specialist technical training. This is an exciting opportunity to contribute directly to the professional growth of our 10,000+ staff, ensuring they have the knowledge and skills necessary to provide outstanding care to our community. You will be at the heart of our mission to enhance patient outcomes through an empowered and skilled workforce, contributing to our reputation as a centre of excellence in patient care and staff development. Your work will directly impact the quality of service our patients receive, making this a truly rewarding position.
Key Responsibilities
- Coordinate and schedule a comprehensive calendar of training courses and workshops, ensuring optimal resource allocation (venues, equipment, trainers).
- Manage the training booking process, including registrations, confirmations, and attendance tracking using the Trust’s learning management system (LMS).
- Act as the primary point of contact for staff queries regarding training programmes, providing accurate and timely information.
- Liaise with internal departmental leads and external training providers to arrange bespoke training sessions and ensure content meets Trust standards.
- Maintain accurate and up-to-date training records, ensuring compliance with internal policies and external regulatory requirements (e.g., CQC standards).
- Prepare training materials, handouts, presentations, and pre-course information for participants and facilitators.
- Support the evaluation of training effectiveness by collating feedback, generating reports, and identifying areas for improvement.
- Assist with the induction process for new starters, ensuring they complete essential mandatory training.
- Manage training budgets, process invoices, and track expenditures where required.
- Contribute to the continuous improvement of training processes and procedures within the Learning & Development department.
- Provide administrative support to the wider Learning & Development team as needed, ensuring seamless departmental operations.
Required Skills
- Proven experience in a training coordination or administrative support role.
- Excellent organisational and time management skills, with the ability to manage multiple priorities simultaneously.
- Proficiency in using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Strong communication skills, both written and verbal, with the ability to interact professionally at all levels.
- High level of accuracy and attention to detail.
- Ability to work independently and as part of a team.
- Experience with Learning Management Systems (LMS) or similar training administration software.
- A proactive and problem-solving approach to daily challenges and tasks.
- Understanding of data protection and confidentiality principles (especially within a healthcare setting).
Preferred Qualifications
- Experience working within an NHS or other public sector environment.
- A relevant qualification in administration, HR, or learning and development.
- Knowledge of healthcare-specific training requirements and regulations.
- Experience with e-learning platforms and virtual training delivery tools.
- Project coordination experience, particularly in a fast-paced environment.
Perks & Benefits
- Generous NHS pension scheme, ensuring your future security.
- Minimum 27 days annual leave plus bank holidays, rising with service.
- Access to national and local staff discounts (e.g., retail, travel, leisure).
- Opportunities for professional development and career progression within a large, supportive organisation.
- Comprehensive staff well-being programmes and support services.
- On-site nursery and childcare voucher schemes to support working parents.
- Cycle to Work scheme, promoting health and sustainable commuting.
- On-site catering facilities and staff restaurant with varied options.
- Supportive and inclusive working environment that values diversity.
How to Apply
If you are enthusiastic about supporting learning and development within a leading NHS Trust and possess the skills and experience we are looking for, we encourage you to apply. Please click on the application link below to submit your application through the official NHS Jobs portal, where you will find the full job description and person specification. Ensure your CV and supporting statement clearly demonstrate how your skills and experience align with the requirements of this role, highlighting your passion for improving healthcare through effective training.
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