About Company
At Safaricom Authorized Dealer, Garissa, we are a dynamic and fast-growing local business representing Kenya’s leading telecommunications provider. Our mission is to connect the Garissa community with reliable, innovative, and accessible communication solutions. We pride ourselves on our customer-centric approach, fostering a supportive environment where our team can thrive, learn, and grow. We believe in empowering local talent and providing opportunities for individuals to kickstart their careers in a vibrant sales and customer service landscape.
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Job Description
Are you a highly motivated and enthusiastic individual with a passion for connecting with people? Do you have a natural ability to communicate and persuade, even without prior experience? Safaricom Authorized Dealer, Garissa, is seeking a driven Telemarketer to join our energetic outbound sales team. This is a fantastic entry-level opportunity for individuals looking to embark on a rewarding career in sales, where we value potential and a can-do attitude above all else. We are committed to your success and will provide comprehensive training to equip you with all the skills and product knowledge you need to excel.
In this role, you will be the voice of our brand, reaching out to potential customers across Garissa County. Your primary goal will be to introduce them to Safaricom’s diverse range of products and services, understand their needs, and effectively communicate how our solutions can benefit them. You’ll be part of a team that celebrates successes, learns from challenges, and continually strives for excellence. If you are eager to learn, resilient, and ready to make an impact, we encourage you to apply and start your journey with us. This position offers a direct path to developing valuable sales skills, building a professional network, and achieving significant career growth within the telecommunications sector. Join us and help connect Garissa!
Key Responsibilities
- Conduct outbound calls to prospective customers to introduce Safaricom products and services.
- Clearly and persuasively communicate product features, benefits, and pricing information.
- Actively listen to customer needs and objections, providing tailored solutions and information.
- Achieve and exceed daily, weekly, and monthly sales targets and key performance indicators (KPIs).
- Maintain accurate and detailed records of customer interactions and sales activities in our CRM system.
- Follow up on leads and inquiries to maximize conversion rates.
- Collaborate with the sales team and management to refine strategies and improve sales techniques.
- Stay up-to-date with Safaricom's latest product offerings, promotions, and industry trends.
- Handle customer concerns and direct them to the appropriate department when necessary, ensuring a positive customer experience.
Required Skills
- Excellent verbal communication and interpersonal skills in English and Swahili.
- Strong desire to learn and develop sales and customer service abilities.
- High level of enthusiasm, resilience, and a positive attitude.
- Goal-oriented with a strong drive to achieve targets.
- Basic computer literacy (Microsoft Office, email, internet browsing).
- Ability to work effectively in a fast-paced, target-driven environment.
- Strong active listening skills and ability to build rapport quickly.
Preferred Qualifications
- Kenya Certificate of Secondary Education (KCSE) or equivalent.
- Familiarity with local dialects spoken in Garissa County is a plus.
- Previous experience in customer service, even informal or volunteer roles, is an added advantage.
- Demonstrated ability to be self-motivated and work independently as well as part of a team.
Perks & Benefits
- Comprehensive paid training program covering products, sales techniques, and CRM systems.
- Competitive base salary with attractive commission structure and performance bonuses.
- Opportunity for rapid career advancement and professional growth within the company.
- Supportive and collaborative team environment.
- Regular team-building activities and incentives.
- Access to a wide range of Safaricom products and services.
- Mentorship from experienced sales professionals.
How to Apply
Ready to kickstart your sales career? We are excited to hear from you! Please click on the application link below to submit your application. Ensure your resume highlights your communication skills and enthusiasm, even if you lack direct experience. We look forward to reviewing your application and potentially welcoming you to our team!
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