About Company
Thumbay Hospital Ajman, part of the Thumbay Group, is a leading academic hospital in the UAE, committed to providing high-quality, patient-centric healthcare services with a strong focus on medical education and research. Established in 2002, our facility offers comprehensive medical, surgical, and diagnostic services across a wide range of specialties, ensuring advanced care to our community. We are renowned for our state-of-the-art facilities, compassionate approach to patient care, and a team of highly skilled medical professionals. Serving as a teaching hospital for Gulf Medical University, we foster a continuous learning environment, encouraging innovation and excellence in all our endeavors. Our mission is to provide affordable, accessible, and high-quality healthcare, consistently striving to exceed patient expectations and contribute positively to public health.
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Job Description
We are seeking a diligent and detail-oriented Medical Records Clerk to join our dedicated team at Thumbay Hospital Ajman. This critical role is fundamental to maintaining the accuracy, confidentiality, and accessibility of patient health information, which is essential for quality patient care and efficient hospital operations. The Medical Records Clerk will be an integral part of our healthcare team, responsible for organizing, filing, retrieving, and updating patient medical records in both physical and electronic formats. This position demands meticulous attention to detail, a strong understanding of patient privacy regulations (such as principles derived from international standards like HIPAA, adapted to the UAE context), and exceptional organizational skills. The successful candidate will ensure that all patient information is accurately documented, easily retrievable for authorized personnel, and maintained in strict compliance with hospital policies and legal requirements. This encompasses managing record requests, processing new patient files, archiving old records, and assisting healthcare providers with documentation needs. You will work closely with doctors, nurses, and administrative staff to ensure a seamless flow of information, thereby contributing directly to the safety and well-being of our patients. This is an excellent opportunity to join a dynamic and supportive environment where your organizational skills will directly impact patient care and operational efficiency. We are looking for an individual who is dedicated, responsible, and possesses a strong work ethic to uphold the integrity and precision of our medical records system. Beyond the routine tasks, the role involves ensuring compliance with both local and international data protection standards, safeguarding sensitive patient data against unauthorized access or disclosure. You will also be responsible for maintaining an organized and efficient record-keeping system, whether it involves digitizing paper records, managing electronic health records (EHR) systems, or cross-referencing patient data for various departments. Your contribution ensures that every patient’s journey is supported by accurate and complete information, empowering our medical professionals to make informed decisions and deliver the best possible care. This is a foundational position that supports the entire clinical team, allowing them to focus on patient treatment with confidence in the data provided.
Key Responsibilities
- Organize and maintain patient medical records, both physical and electronic, ensuring accuracy and completeness.
- Retrieve and deliver medical records to authorized personnel upon request, adhering to strict confidentiality protocols.
- File patient information, lab results, reports, and other medical documents into appropriate charts or EHR systems.
- Ensure all records are properly coded and indexed for easy retrieval and data analysis.
- Process requests for medical records in compliance with privacy regulations and hospital policies.
- Assist healthcare providers with documentation needs, including scanning and uploading documents.
- Perform regular audits of medical records to identify and correct discrepancies.
- Manage archiving and purging of inactive records according to established retention policies.
- Maintain confidentiality of all patient information and hospital data.
- Operate office equipment such as computers, scanners, and fax machines efficiently.
Required Skills
- Proven experience as a Medical Records Clerk or in a similar administrative role.
- Excellent organizational and time management skills.
- High level of accuracy and attention to detail.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong understanding of patient confidentiality and data protection principles (e.g., HIPAA principles).
- Ability to work independently and as part of a team.
- Good communication and interpersonal skills.
- Basic knowledge of medical terminology is an advantage.
Preferred Qualifications
- High School Diploma or equivalent; a certification in Medical Office Administration or Health Information Management is a plus.
- Experience with Electronic Health Records (EHR) systems.
- Familiarity with hospital information systems.
- Ability to adapt to new technologies and processes quickly.
- Fluency in Arabic (spoken and written) is an advantage.
Perks & Benefits
- Competitive salary package.
- Comprehensive health insurance.
- Paid annual leave.
- Professional development opportunities.
- Supportive and collaborative work environment.
- Employee wellness programs.
- Opportunity to work in a leading academic hospital.
How to Apply
Interested candidates are invited to submit their application through our official career portal. Please click on the application link below to apply for this exciting opportunity. Ensure your resume highlights relevant experience and qualifications.
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