About Company
Three Steers Hotel stands as a cherished landmark in Thika, Kiambu County, renowned for its enduring commitment to exceptional hospitality, exquisite dining, and comfortable accommodations. For decades, we have been a cornerstone of the community, offering a warm and inviting atmosphere where guests can unwind, celebrate, and enjoy memorable culinary experiences. Our restaurant prides itself on serving a diverse menu crafted with fresh, local ingredients, ranging from traditional Kenyan delicacies to international favourites. We believe that every meal is an opportunity to create joy, and our dedicated team is at the heart of delivering this promise. Joining Three Steers Hotel means becoming part of a family that values passion, professionalism, and a genuine desire to make every guest’s visit special. We foster a supportive environment where staff are encouraged to grow, learn, and contribute to our legacy of outstanding service.
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Job Description
Three Steers Hotel is seeking enthusiastic and dedicated Part-Time Evening Waitstaff to join our vibrant restaurant team in Thika. This role is perfect for individuals who thrive in a fast-paced environment, possess excellent customer service skills, and are passionate about creating memorable dining experiences for our guests. As a Waitstaff, you will be the face of our restaurant during evening hours, playing a crucial role in ensuring smooth operations and high levels of guest satisfaction. You will be responsible for welcoming guests, presenting menus, taking accurate orders, serving food and beverages efficiently, and processing payments. We are looking for someone who can work collaboratively with kitchen and bar staff, maintain cleanliness standards, and anticipate guest needs with a positive and proactive attitude. If you are a team player with a flair for hospitality and are available for evening shifts, we encourage you to apply and contribute to the esteemed reputation of Three Steers Hotel.
Key Responsibilities
- Warmly greet and seat guests upon arrival, ensuring a pleasant first impression.
- Present menus, explain daily specials, and offer recommendations with enthusiasm.
- Accurately take food and beverage orders, noting any special requests or dietary restrictions.
- Deliver food and beverages to tables promptly and courteously, ensuring presentation standards are met.
- Monitor dining areas to anticipate guest needs and promptly respond to requests.
- Process guest payments accurately using our point-of-sale (POS) system and handle cash/card transactions.
- Maintain cleanliness and organization of tables, dining areas, and service stations.
- Collaborate effectively with kitchen and bar staff to ensure seamless service flow.
- Assist with setting up and breaking down dining areas before and after shifts.
- Address guest concerns or complaints with professionalism, escalating when necessary.
- Adhere to all health, safety, and hygiene standards in the restaurant.
- Contribute to a positive and cooperative work environment with team members.
Required Skills
- Proven customer service skills with a friendly and approachable demeanor.
- Excellent verbal communication skills in English and Swahili.
- Ability to work efficiently in a fast-paced restaurant environment.
- Strong attention to detail for order accuracy and service quality.
- Physical stamina to stand, walk, and carry trays for extended periods.
- Reliability and punctuality for evening shifts, including weekends and public holidays.
- A positive attitude and a passion for providing exceptional guest experiences.
- Ability to work effectively both independently and as part of a team.
Preferred Qualifications
- Minimum 6 months of experience in a waitstaff or similar role within a hotel or reputable restaurant.
- Certificate or diploma in Hospitality Management or Food & Beverage Service.
- Familiarity with point-of-sale (POS) systems.
- Knowledge of food safety and hygiene regulations.
- Previous experience working in a busy evening service setting.
Perks & Benefits
- Competitive hourly wage with opportunities for tips.
- Flexible evening schedule to accommodate other commitments.
- Complimentary staff meals during shifts.
- Opportunities for professional development and training within the hospitality sector.
- A supportive and friendly team environment.
- Potential for career growth within Three Steers Hotel.
- Employee discounts on hotel services.
How to Apply
If you are eager to bring your hospitality skills to a renowned establishment and thrive in a dynamic evening environment, we invite you to apply! Please ensure your application highlights your relevant experience and availability for part-time evening shifts. To apply for this exciting opportunity, please click on the link below.
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