About Company
Lagos Travel Inn is a well-regarded hospitality establishment nestled in the vibrant heart of Lawanson, Surulere. We pride ourselves on offering a comfortable, welcoming, and secure environment for all our guests, whether they are visiting for business or leisure. Our commitment to exceptional service and creating memorable experiences sets us apart. We believe that every guest deserves a stay that feels like a home away from home, characterized by attentive service, well-maintained facilities, and a friendly atmosphere. As a crucial part of the bustling Surulere community, Lagos Travel Inn is more than just a place to stay; it’s a hub where local culture meets international standards of hospitality. Join our dedicated team and contribute to a legacy of guest satisfaction and operational excellence.
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Job Description
Are you a naturally engaging, organized, and customer-focused individual looking to launch or advance your career in hospitality? Lagos Travel Inn is seeking a proactive and enthusiastic Hotel Receptionist to join our front desk team in Lawanson, Surulere. As the first point of contact for our valued guests, you will be the face and voice of our establishment, setting the tone for their entire stay. This pivotal role goes beyond simple check-ins; it’s about creating genuine connections, anticipating needs, and ensuring every guest experiences warmth, efficiency, and professionalism from arrival to departure.
Your day will be dynamic and varied, involving everything from managing reservations and handling inquiries to resolving requests and providing local recommendations. We are looking for someone who thrives in a fast-paced environment, possesses impeccable communication skills, and has a keen eye for detail. You’ll be instrumental in maintaining our high standards of service, contributing directly to guest satisfaction and the overall success of the hotel. This is an exciting opportunity for someone who is passionate about hospitality and dedicated to delivering outstanding guest experiences. Importantly, this role comes with the added benefit of on-site room and board, providing a convenient and comfortable living arrangement while you contribute to our team’s success.
Key Responsibilities
- Warmly welcome guests upon their arrival, manage check-ins and check-outs efficiently, and assign rooms.
- Handle guest inquiries, provide accurate information about hotel services, facilities, and local attractions.
- Process reservations, modifications, and cancellations through the hotel's Property Management System (PMS).
- Manage cash and credit card transactions, process payments accurately, and maintain precise billing records.
- Answer and direct incoming calls, taking messages as necessary, and managing general email correspondence.
- Address and resolve guest complaints or issues promptly and professionally, escalating to management when required.
- Maintain a tidy and organized front desk area and lobby, ensuring a welcoming atmosphere.
- Assist with luggage handling and provide support for special guest requests.
- Monitor security cameras and report any suspicious activities to ensure guest and property safety.
- Perform administrative tasks such as filing, data entry, and preparing daily reports.
- Collaborate effectively with other hotel departments (housekeeping, maintenance, restaurant) to ensure seamless guest service.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong customer service orientation with a friendly and professional demeanor.
- Proficiency in basic computer applications (MS Office, email) and ability to quickly learn new software.
- Exceptional problem-solving abilities and a calm approach under pressure.
- Ability to multitask and prioritize effectively in a busy environment.
- High level of integrity and attention to detail.
- Experience in a customer-facing role, preferably in hospitality or a related service industry.
Preferred Qualifications
- Previous experience (1+ year) as a hotel receptionist or front desk agent.
- Diploma or degree in Hospitality Management, Tourism, or a related field.
- Familiarity with Property Management Systems (PMS) such as Opera, Fidelio, or similar.
- Knowledge of local attractions, events, and transport options in Lawanson/Surulere.
- Ability to communicate in local languages (e.g., Yoruba) is a plus.
Perks & Benefits
- Competitive monthly salary.
- Complimentary on-site accommodation (room & board) provided.
- Daily meals during working shifts.
- Opportunities for professional development and career growth within the hospitality sector.
- A supportive and friendly team environment.
- Opportunity to work in a prime location in Surulere.
How to Apply
If you are passionate about delivering exceptional guest experiences and meet the qualifications listed, we encourage you to apply! Please click on the application link below to submit your resume and a brief cover letter outlining your relevant experience and why you are the ideal candidate for this role. We look forward to hearing from you!
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