About Company
City Cleaning Services Ltd. is a leading and reputable cleaning and facilities management company operating across Kenya. With a strong commitment to excellence, integrity, and client satisfaction, we provide comprehensive cleaning solutions for commercial, industrial, and residential sectors. Our mission is to create impeccably clean, healthy, and inviting environments for our clients, utilizing state-of-the-art equipment, eco-friendly products, and a highly trained workforce. We pride ourselves on fostering a professional, supportive, and growth-oriented work culture for our dedicated teams.
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Job Description
We are seeking an experienced and highly motivated Cleaning Supervisor – Team Leader to oversee and manage our cleaning operations for a portfolio of residential properties within Kapenguria, West Pokot County. This is a critical role that requires a proactive leader with a keen eye for detail and a passion for maintaining the highest standards of cleanliness and hygiene. The successful candidate will be responsible for leading, motivating, and supervising a team of cleaning staff, ensuring that all tasks are completed efficiently, effectively, and in accordance with company standards and client expectations.
As a Cleaning Supervisor, you will be the frontline manager, tasked with daily operational oversight, quality control, and direct supervision of your team. You will be instrumental in scheduling tasks, allocating resources, conducting routine inspections, and providing ongoing training and mentorship to ensure continuous improvement in performance. A significant part of this role involves direct interaction with residential property management and residents, requiring excellent communication skills and a customer-centric approach. You will troubleshoot issues, manage supplies and equipment, and uphold safety protocols diligently. This position offers a dynamic environment for an individual who thrives on leadership, operational efficiency, and delivering exceptional service in a residential setting. If you are a dedicated professional with a proven track record in cleaning supervision and team leadership, and you are ready to make a tangible impact on the quality of living environments in Kapenguria, we encourage you to apply.
Key Responsibilities
- Lead, motivate, and manage a team of cleaning staff, ensuring high levels of productivity and service quality.
- Develop and implement daily, weekly, and monthly cleaning schedules for assigned residential properties.
- Conduct regular inspections of residential units and common areas to ensure adherence to company cleaning standards and client specifications.
- Provide hands-on training and continuous coaching to cleaning personnel on best practices, safety procedures, and efficient use of equipment and chemicals.
- Manage inventory of cleaning supplies and equipment, ensuring availability and proper maintenance.
- Address and resolve client complaints or concerns regarding cleaning services promptly and professionally.
- Enforce health and safety regulations and company policies among the cleaning team.
- Prepare and submit reports on team performance, completed tasks, and any operational issues to management.
- Collaborate with property management to ensure seamless service delivery and client satisfaction.
Required Skills
- Proven experience as a Cleaning Supervisor or Team Leader, preferably in residential or hospitality settings.
- Strong leadership and team management abilities with a focus on motivation and performance.
- Excellent knowledge of various cleaning methods, products, equipment, and safety procedures.
- Exceptional attention to detail and a commitment to maintaining high standards of cleanliness.
- Effective communication and interpersonal skills, with the ability to interact professionally with staff, clients, and residents.
- Ability to work independently and make sound decisions under pressure.
- Proficiency in basic record-keeping and reporting.
- Physical stamina to perform and supervise cleaning tasks.
Preferred Qualifications
- Certificate or Diploma in Hospitality Management, Facilities Management, or a related field.
- First Aid and Safety certification.
- Experience with eco-friendly cleaning practices and sustainable waste management.
Perks & Benefits
- Competitive monthly salary.
- Comprehensive health insurance package.
- Opportunities for professional development and career advancement.
- Employee recognition programs.
- Supportive and collaborative work environment.
- Paid annual leave and public holidays.
How to Apply
Interested candidates are invited to submit their detailed CV and a cover letter outlining their suitability for this role. Please ensure your application highlights your experience in cleaning supervision and team leadership. Click on the application link below to apply for the job.
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