About Company
Telkom is a leading information and communications technology (ICT) services provider in South Africa. We have been connecting South Africans for over 130 years, evolving from a traditional landline provider to a comprehensive digital services company. Our extensive network infrastructure and diverse portfolio of services cater to consumer, business, and government clients, offering everything from mobile and fixed-line connectivity to broadband, data centre solutions, and cybersecurity. At Telkom, we are committed to driving digital inclusion and empowering our customers through innovative and reliable technology. We foster a dynamic and inclusive work environment where talent is nurtured, and opportunities for growth abound. Join our team and be part of an organisation that is shaping the future of communication in South Africa.
Advertisement
Job Description
Are you a proactive problem-solver with a passion for helping people? Do you thrive in a fast-paced environment and possess excellent communication skills? Telkom is seeking enthusiastic and dedicated individuals to join our team as an Entry Level Call Centre Agent for Remote Support, based in Ladysmith, KwaZulu-Natal. This is an exciting opportunity for someone eager to start their career in customer service and telecommunications, offering the flexibility of working remotely. As a Remote Support Call Centre Agent, you will be the first point of contact for our valued customers, providing exceptional support and resolving their technical and service-related queries with professionalism and efficiency. You will be instrumental in ensuring our customers have a seamless and positive experience with Telkom’s wide range of products and services. This entry-level position offers comprehensive training, empowering you with the knowledge and tools needed to succeed. We are looking for individuals who are quick learners, empathetic, and possess a strong desire to make a difference in our customers’ lives. If you’re ready to embark on a rewarding career path with a company that invests in its people and embraces innovation, we encourage you to apply.
Key Responsibilities
- Answer incoming calls promptly and professionally, addressing customer inquiries and concerns regarding Telkom products and services.
- Provide technical support for basic connectivity issues, service activation, billing queries, and general account management.
- Accurately document all customer interactions, queries, and resolutions in the CRM system.
- Escalate complex issues to senior support teams or relevant departments when necessary, ensuring a smooth handover.
- Educate customers on product features, self-service options, and promotional offers.
- Maintain a high level of customer satisfaction by providing friendly, efficient, and solution-oriented service.
- Adhere to company policies, procedures, and service level agreements (SLAs).
- Participate in ongoing training and development sessions to enhance product knowledge and customer service skills.
- Work collaboratively with team members to achieve departmental goals and service targets.
- Ensure data confidentiality and security protocols are strictly followed.
Required Skills
- Matric/Grade 12 certificate or equivalent.
- Excellent verbal and written communication skills in English (proficiency in an additional South African language is a strong advantage).
- Basic computer literacy and proficiency in using common software applications (e.g., Microsoft Office Suite).
- Strong listening skills and the ability to empathise with customers.
- Problem-solving aptitude and ability to think on your feet.
- Ability to work independently in a remote setting with minimal supervision.
- Reliable internet connection and a conducive home working environment.
- Exceptional customer service orientation and a positive attitude.
- Ability to adapt to changing situations and learn new processes quickly.
Preferred Qualifications
- Previous experience in a customer service or call centre environment (even informal experience).
- A post-Matric qualification in Business Administration, IT, or a related field.
- Familiarity with telecommunications products and services.
- Experience using CRM software or similar customer interaction platforms.
Perks & Benefits
- Competitive salary package.
- Comprehensive training and development programs.
- Opportunities for career advancement within a leading ICT company.
- Medical aid and provident fund benefits.
- Employee wellness programs.
- Access to discounted Telkom products and services.
- Flexible remote work arrangement.
How to Apply
Interested candidates are invited to apply by clicking on the application link below. Please ensure your CV is up-to-date and highlights your relevant skills and experience. Only shortlisted candidates will be contacted for an interview.
Advertisement
