About Company
Naivas Supermarket is Kenya’s leading retail chain, renowned for its extensive range of quality products, exceptional customer service, and unwavering commitment to local communities. With a robust network of over 80 branches strategically located across the country, Naivas has firmly established itself as a household name, providing convenient, affordable, and delightful shopping experiences. Our branches in Embu are vital hubs, serving the vibrant local community with fresh produce, essential groceries, and a wide array of household items. We pride ourselves on fostering a dynamic, inclusive, and growth-oriented work environment where every team member is valued and empowered to contribute to our collective success. Joining Naivas means becoming an integral part of a growing family dedicated to innovation, customer satisfaction, and making a positive impact on the lives of millions.
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Job Description
Are you passionate about delivering outstanding customer service and thrive in a fast-paced retail environment? Naivas Supermarket in Embu, Embu County, is seeking an enthusiastic and dedicated Shop Assistant to join our retail floor team. This full-time, on-site role is pivotal to ensuring a seamless and enjoyable shopping experience for our valued customers. As a customer-facing Shop Assistant, you will be the friendly and helpful face of Naivas, interacting directly with shoppers, assisting them with their needs, maintaining immaculate product displays, managing stock levels, and ensuring the store consistently upholds its high standards of cleanliness and organization. This is an exciting opportunity for individuals who are eager to develop their retail career, contribute to a leading national brand, and make a tangible difference in the daily lives of our community members. We are looking for someone who is proactive, possesses excellent communication skills, and is deeply committed to upholding Naivas’s renowned reputation for quality and service. Your contribution will directly impact customer satisfaction and overall store performance.
Key Responsibilities
- Greet and assist customers promptly and courteously, addressing their inquiries, providing product information, and guiding them to specific items.
- Maintain a tidy, organized, and visually appealing retail floor, ensuring shelves are fully stocked, products are neatly arranged, and displays are attractive.
- Accurately process customer transactions at the point of sale, efficiently handling cash, mobile money, and card payments.
- Monitor stock levels on the sales floor, assist with receiving new deliveries, and replenish inventory from the backroom as needed.
- Conduct regular checks for product expiry dates, damaged goods, and ensure items are removed from shelves in a timely manner.
- Provide product recommendations and up-sell/cross-sell items to customers, demonstrating excellent product knowledge.
- Assist with merchandising activities, including setting up promotional displays, signage, and ensuring correct pricing is displayed.
- Ensure strict compliance with all store policies and procedures, including health, safety, and hygiene regulations.
- Collaborate effectively with team members and supervisors to achieve daily sales targets and operational goals.
- Handle customer complaints and feedback professionally and with empathy, escalating complex issues to management when necessary.
Required Skills
- Proven experience in a customer service-oriented role, ideally within retail.
- Excellent verbal communication and interpersonal skills, with a friendly and approachable demeanor.
- Basic numeracy skills for handling transactions, making change, and performing stock counts.
- Ability to work effectively both independently and as part of a team.
- Strong organizational skills and meticulous attention to detail.
- Physical stamina to stand for extended periods, lift moderate weights (up to 15 kg), and perform tasks requiring bending and reaching.
- Flexibility to work varying shifts, including evenings, weekends, and public holidays, as per retail operational needs.
- High level of integrity, trustworthiness, and a strong work ethic.
Preferred Qualifications
- A Certificate or Diploma in Business Administration, Sales, Marketing, or a related field.
- Previous experience in a supermarket or fast-moving consumer goods (FMCG) retail setting.
- Familiarity with Point of Sale (POS) systems and basic inventory management practices.
- Basic knowledge of visual merchandising principles.
Perks & Benefits
- Competitive monthly salary and performance-based incentives.
- Comprehensive health insurance coverage to ensure your well-being.
- Significant opportunities for career growth and professional development within Kenya's leading retail chain.
- Generous employee discounts on a wide range of Naivas products.
- A supportive, dynamic, and inclusive work environment.
- Regular training programs to enhance your retail and customer service skills.
- Paid time off and observance of public holidays.
How to Apply
If you are a passionate and customer-focused individual ready to contribute to a thriving retail environment, we encourage you to apply! Please click on the application link below to submit your detailed CV and a compelling cover letter, outlining your relevant experience, your commitment to customer service, and why you are the ideal candidate for this pivotal role at Naivas Supermarket. Only shortlisted candidates will be contacted for an interview. We look forward to receiving your application!
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