About Company
Moriah Hill Resort is a premier hospitality destination nestled on the serene shores of Lake Kivu in Karongi, Western Province, Rwanda. Renowned for its breathtaking views, tranquil atmosphere, and exceptional service, the resort offers guests a luxurious escape with modern amenities, exquisite dining, and a range of activities. Our commitment is to provide an unforgettable experience, blending local Rwandan charm with international standards of comfort and elegance. We pride ourselves on creating a welcoming environment for both our guests and our dedicated team members. Join us in contributing to the magic that makes Moriah Hill Resort a cherished gem on Lake Kivu.
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Job Description
Are you a warm, organized, and proactive individual with a passion for delivering outstanding first impressions? Moriah Hill Resort is seeking an enthusiastic and dedicated Receptionist to join our vibrant team as the pivotal point of contact for our valued guests and visitors. In this vital administrative support role, you will be the welcoming face and voice of our resort, ensuring a smooth and efficient operation of our front desk. This position goes beyond mere administrative tasks; it’s about creating a positive and memorable experience from the moment someone steps through our doors or calls our establishment. You will manage incoming communications, provide essential information, assist with guest inquiries, and uphold the highest standards of hospitality. If you thrive in a dynamic environment, possess excellent interpersonal skills, and are eager to contribute to a world-class resort experience, we invite you to become an integral part of the Moriah Hill Resort family in Karongi. Your meticulous attention to detail and unwavering professionalism will be crucial in maintaining our reputation for excellence.
Key Responsibilities
- Warmly welcome guests, visitors, and vendors with a professional and friendly demeanor.
- Manage a multi-line phone system, directing calls, taking messages, and handling inquiries efficiently.
- Oversee the resort's main reception area, ensuring it remains tidy, organized, and presentable at all times.
- Provide comprehensive information to guests regarding resort services, local attractions, and general inquiries.
- Process guest check-ins and check-outs, manage reservations, and handle payments with accuracy and discretion.
- Sort and distribute incoming mail and packages, and prepare outgoing correspondence.
- Maintain accurate records and logs of visitors, calls, and various resort activities.
- Assist with administrative tasks such as data entry, filing, scanning, and photocopying.
- Coordinate with other resort departments (e.g., housekeeping, concierge, restaurant) to fulfill guest requests and ensure seamless service.
- Handle guest complaints or concerns with empathy and professionalism, escalating issues to management when necessary.
- Monitor and manage office supplies inventory for the front desk, placing orders as needed.
- Uphold resort security procedures by monitoring access and ensuring visitor protocols are followed.
- Perform other clerical and administrative duties as assigned by management to support resort operations.
Required Skills
- Proven experience (at least 1 year) in a reception, front desk, or administrative support role, preferably within the hospitality sector.
- Exceptional verbal and written communication skills in English and Kinyarwanda.
- Proficiency in using Microsoft Office Suite (Word, Excel, Outlook).
- Strong organizational and multitasking abilities with keen attention to detail.
- Professional demeanor and appearance.
- Ability to remain calm and courteous under pressure.
- Excellent customer service and interpersonal skills.
Preferred Qualifications
- A diploma or degree in Hospitality Management, Business Administration, or a related field.
- Familiarity with hotel management software (e.g., Fidelio, Opera PMS).
- Proficiency in an additional language (e.g., French, Swahili) is a strong advantage.
- Experience working in a resort or hotel environment.
Perks & Benefits
- Competitive monthly salary.
- Comprehensive health insurance coverage.
- Daily staff meals.
- Opportunities for professional development and career advancement within the resort.
- A vibrant and supportive work environment.
- Employee discounts on resort services.
- Stunning lakeside views and a peaceful work setting in Karongi.
How to Apply
Interested candidates are invited to submit their application by clicking the link below. Please ensure your resume highlights your relevant experience and skills for this role. We look forward to reviewing your application and potentially welcoming you to the Moriah Hill Resort family.
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