About Company
Sanford Health is a leading healthcare system headquartered in Sioux Falls, South Dakota. With a strong presence in Fargo, North Dakota, we are committed to providing exceptional patient care and a supportive work environment for our dedicated employees. We are a large, integrated health system serving communities across the Midwest and beyond, offering a wide range of services and opportunities for growth. Our commitment to innovation and technology allows us to provide cutting-edge healthcare solutions. We’re looking for passionate, skilled individuals to join our team and contribute to our mission.
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Job Description
Sanford Health is seeking a highly motivated and experienced IT Support Specialist to join our growing team in Fargo, North Dakota. The ideal candidate will have a proven track record of providing exceptional technical support to end-users in a fast-paced environment. This role requires a strong understanding of computer hardware, software, and networking principles. You will be responsible for troubleshooting technical issues, providing technical guidance, and ensuring the smooth operation of our IT infrastructure. This is an excellent opportunity to make a significant impact on a dynamic team within a well-established and respected healthcare organization. We encourage candidates who thrive in a collaborative setting and demonstrate a commitment to providing superior support to apply. Day-to-day tasks will include but aren’t limited to resolving user issues via phone, email, and in-person, installing and configuring computer hardware and software, maintaining network infrastructure, and participating in ongoing IT projects and initiatives. This role also involves contributing to the development and maintenance of our knowledge base and documentation, ensuring efficient problem-solving for all users.
Key Responsibilities
- Provide first and second-level technical support to end-users.
- Troubleshoot and resolve hardware, software, and network issues.
- Install, configure, and maintain computer systems and peripherals.
- Maintain and update IT documentation and knowledge base articles.
- Participate in IT projects and initiatives.
- Collaborate with other IT staff to ensure seamless operations.
- Provide training and guidance to end-users on IT systems and procedures.
Required Skills
- Strong troubleshooting and problem-solving skills.
- Proficiency in Windows and macOS operating systems.
- Experience with networking concepts (TCP/IP, DNS, DHCP).
- Experience with ticketing systems.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
Preferred Qualifications
- IT certification (CompTIA A+, Network+, Security+).
- Experience working in a healthcare environment.
- Experience with Active Directory.
- Experience with virtual environments.
- Experience with help desk software.
Perks & Benefits
- Competitive salary and benefits package.
- Opportunities for professional development and growth.
- Positive and collaborative work environment.
- Generous paid time off.
- Retirement plan with employer matching.
How to Apply
Click on the link below to apply for this exciting opportunity at Sanford Health. We look forward to reviewing your application!
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