About Company
Quantum Property Services is a well-established and respected property management firm based in York. With a strong commitment to excellence and client satisfaction, we specialize in providing comprehensive letting, sales, and property management services across residential and commercial sectors. Our diverse portfolio includes a range of properties, from family homes to vibrant student accommodations, catering to the dynamic needs of the York community. At Quantum, we pride ourselves on our professional, friendly, and efficient approach, ensuring properties are managed to the highest standards and tenants experience a safe, comfortable, and well-maintained living environment. We are a team dedicated to fostering positive relationships and delivering outstanding service, making us a trusted partner in the York property market.
Advertisement
Job Description
Are you a dynamic and experienced professional with a passion for creating exceptional living environments? Quantum Property Services is seeking a dedicated and proactive Student Accommodation Manager to oversee the operational excellence and vibrant community of our student housing portfolio in Downtown, York. This pivotal role requires a leader who can blend strong administrative capabilities with an empathetic approach to student welfare, ensuring a safe, supportive, and engaging home-away-from-home experience.
As the Student Accommodation Manager, you will be the cornerstone of our student residences, responsible for the day-to-day management of properties, cultivating a thriving resident community, and ensuring compliance with all relevant housing regulations and company policies. You will manage all aspects of tenancy, from initial inquiries and viewings to lease agreements, rent collection, and end-of-tenancy procedures. A critical part of your role will involve fostering positive relationships with our student residents, addressing their concerns promptly, and organizing events that enhance their overall living experience and academic journey.
You will also take charge of property maintenance, coordinating with contractors, conducting regular inspections, and ensuring all facilities are kept to the highest standards of safety and cleanliness. Financial oversight, including budget management, invoice processing, and arrears management, will be an integral part of your responsibilities, demanding keen attention to detail and strong financial acumen. Furthermore, you will lead and mentor a small, dedicated on-site team, promoting a culture of teamwork, exceptional customer service, and continuous improvement.
Advertisement
This is more than just a management role; it’s an opportunity to make a real difference in the lives of students pursuing their education in York. We are looking for an individual who is not only highly organized and efficient but also possesses excellent interpersonal skills, a calm demeanor under pressure, and a genuine commitment to creating a welcoming and productive environment. If you are ready to take on a challenging yet rewarding position within a supportive and forward-thinking property management company, we encourage you to apply and become a key part of the Quantum Property Services family.
Key Responsibilities
- Manage the day-to-day operations of student accommodation properties, ensuring high standards of service and resident satisfaction.
- Oversee all aspects of tenancy, including marketing, viewings, lease agreements, rent collection, and move-in/move-out processes.
- Cultivate a positive and inclusive community environment through resident engagement activities and effective communication.
- Coordinate and manage property maintenance, liaising with contractors and conducting regular property inspections.
- Handle resident inquiries, concerns, and complaints professionally and efficiently, ensuring timely resolution.
- Manage budgets, process invoices, and oversee financial reporting related to the accommodation portfolio.
- Ensure full compliance with relevant housing legislation, health and safety regulations, and company policies.
- Lead, motivate, and develop an on-site team, fostering a collaborative and service-oriented work culture.
- Develop and implement strategies to achieve occupancy targets and enhance the student living experience.
Required Skills
- Proven experience in property or accommodation management, preferably within student housing.
- Strong leadership and team management capabilities.
- Excellent communication, interpersonal, and customer service skills.
- Solid financial acumen, including budgeting and arrears management.
- Exceptional organizational skills and attention to detail.
- Proficiency in property management software and Microsoft Office Suite.
- Ability to work effectively under pressure and handle challenging situations with a calm and professional demeanor.
Preferred Qualifications
- Relevant professional qualification in property management or a related field (e.g., ARLA, RICS).
- Experience specifically with student accommodation management systems.
- Knowledge of the local York property market and student demographic.
- First Aid and Fire Safety certification.
Perks & Benefits
- Competitive salary and performance-related bonuses.
- Generous holiday allowance.
- Company pension scheme.
- Opportunities for professional development and training.
- A supportive and collaborative work environment.
- Contribution to a vibrant student community.
- Employee assistance program.
How to Apply
If you are ready to take on this exciting challenge and contribute to a leading property management firm in York, please click on the application link below to submit your CV and a cover letter outlining your suitability for the role. We look forward to reviewing your application.
