About Company
Warby Parker was founded with a rebellious spirit and a lofty objective: to offer designer eyewear at a revolutionary price, while leading the way for socially conscious businesses. We’ve proven that businesses can scale, be profitable, and do good in the world without charging a premium. As a Certified B Corp, we’re committed to making a positive impact on our communities and the planet. Our team in Royal Oak is part of a vibrant network dedicated to providing exceptional customer experiences and changing the way people see the world.
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Job Description
Are you passionate about helping people look and feel their best? Do you thrive in a dynamic, customer-focused retail environment? Warby Parker in Royal Oak, Michigan is seeking an enthusiastic and dedicated Retail Sales Associate to join our growing team. As a Retail Sales Associate, you’ll be an essential part of creating an unforgettable and seamless customer journey, from helping customers choose the perfect frames to ensuring their prescription needs are met with precision and care. This role is more than just sales; it’s about building relationships, educating customers on our products, and embodying the Warby Parker brand through every interaction. We’re looking for someone who is eager to learn, adaptable, and genuinely enjoys connecting with people. If you’re a natural problem-solver, a team player, and have a keen eye for style and detail, we encourage you to apply. You’ll contribute directly to our mission of providing accessible, high-quality eyewear and exceptional service in a fun, energetic, and supportive atmosphere.
Key Responsibilities
- Greet and engage customers in a friendly, approachable, and personalized manner.
- Guide customers through the eyewear selection process, offering styling advice and product knowledge.
- Educate customers on lens options, frame materials, and the benefits of our products.
- Accurately complete sales transactions, including processing payments and managing inventory.
- Perform optical measurements and adjustments with precision after receiving comprehensive training.
- Maintain a clean, organized, and visually appealing store environment.
- Actively participate in team meetings and training sessions to enhance product knowledge and sales skills.
- Handle customer inquiries and resolve issues with professionalism and empathy.
- Collaborate with team members to achieve daily, weekly, and monthly sales targets.
- Assist with opening and closing procedures, ensuring store readiness and security.
Required Skills
- High School Diploma or equivalent.
- Minimum of 1 year experience in a customer-facing retail or service environment.
- Exceptional interpersonal and communication skills.
- A genuine passion for helping people and creating positive experiences.
- Ability to work flexible hours, including weekends and holidays.
- Basic computer proficiency and comfort with point-of-sale (POS) systems.
- Strong attention to detail and organizational skills.
Preferred Qualifications
- Experience in an optical or luxury retail setting.
- Knowledge of current fashion trends and eyewear styles.
- Proficiency in a second language.
- A track record of exceeding sales goals and customer satisfaction metrics.
Perks & Benefits
- Competitive hourly wage plus sales incentives.
- Comprehensive health, vision, and dental insurance.
- Generous paid time off and holidays.
- 401(k) retirement plan with company match.
- Employee discounts on Warby Parker products.
- Opportunities for professional development and career growth.
- A supportive and inclusive work environment.
- Commuter benefits program.
How to Apply
Ready to join a team that’s changing the eyewear industry? We encourage you to click on the application link below to submit your resume and cover letter. Tell us why you’re the perfect fit for Warby Parker and our Royal Oak team!
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