About Company
LAPO Microfinance Bank Limited is a leading pro-poor financial institution in Nigeria, committed to empowering low-income individuals and micro, small, and medium enterprises (MSMEs) through easily accessible financial services. With a vast network of branches across Nigeria, LAPO provides a range of products and services including loans, savings, and other financial solutions tailored to the needs of its diverse clientele. We leverage technology to enhance service delivery and operational efficiency, making a tangible difference in the lives of millions. Joining LAPO means becoming part of an organization dedicated to fostering economic growth and social development within the communities we serve.
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Job Description
Are you a proactive and technically skilled individual passionate about ensuring seamless IT operations? LAPO Microfinance Bank Limited is seeking a dedicated IT Support Specialist to join our team in Ilesa. This role is crucial for maintaining the technological backbone of our local office and potentially supporting related small-scale operations, such as a cyber cafe setup or dedicated customer service points. You will be the first point of contact for all IT-related issues, providing essential technical support to staff and ensuring all systems, hardware, and software function efficiently.
Your day-to-day will involve diagnosing and resolving a wide array of technical problems, from network connectivity and printer malfunctions to operating system issues and application support. This position requires someone who is not only technically proficient but also possesses excellent problem-solving skills, a customer-centric approach, and the ability to work independently. If you thrive in a dynamic environment, are eager to learn new technologies, and want to contribute to the smooth running of a vital community-focused institution, we encourage you to apply. This is an exciting opportunity to apply your expertise in a practical, impactful setting, ensuring our team can serve our customers without technological hitches.
Key Responsibilities
- Provide first-level technical support for all hardware, software, and network-related issues within the office and potentially a cyber cafe environment.
- Install, configure, and maintain computer systems, network devices, printers, and other peripherals.
- Diagnose and resolve technical issues related to operating systems (Windows, Linux), office applications, and proprietary software.
- Monitor system performance and perform routine maintenance tasks to ensure optimal functionality and security.
- Assist with network setup, basic troubleshooting of LAN/WAN connectivity, and internet access.
- Conduct user training on new software or hardware and best practices for IT security.
- Manage user accounts, permissions, and access controls.
- Perform data backup and recovery procedures as required.
- Maintain an inventory of IT assets and manage equipment lifecycle.
- Collaborate with central IT teams for escalation of complex issues and project implementation.
- Ensure compliance with company IT policies and security protocols.
Required Skills
- Proven experience in IT support or help desk roles.
- Strong knowledge of Windows operating systems and Microsoft Office Suite.
- Familiarity with basic networking concepts (TCP/IP, LAN, Wi-Fi).
- Experience with hardware troubleshooting and repair (desktops, laptops, printers).
- Ability to diagnose and resolve software application issues.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills, with a customer-focused approach.
- Ability to work independently and manage multiple tasks effectively.
Preferred Qualifications
- OND/HND/B.Sc. in Computer Science, Information Technology, or a related field.
- Relevant certifications (e.g., CompTIA A+, Network+).
- Experience supporting financial sector applications or similar secure environments.
- Knowledge of basic server administration or cloud services.
- Experience with IT asset management tools.
Perks & Benefits
- Competitive salary and performance bonuses.
- Health and wellness benefits.
- Opportunities for professional development and training.
- A supportive and collaborative work environment.
- Contribution to a socially impactful organization.
- Paid time off and holidays.
How to Apply
Interested and qualified candidates are encouraged to apply by clicking on the application link below. Please ensure your resume highlights your relevant experience and skills for this role. Only shortlisted candidates will be contacted for an interview.
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