About Company
Safaricom PLC is a leading integrated communications company in Kenya, providing a comprehensive range of services including mobile telephony, mobile data, M-Pesa (mobile money), fixed internet, and enterprise solutions. As a driving force behind Kenya’s digital transformation, Safaricom is committed to connecting people, empowering businesses, and fostering innovation across the nation. We believe in creating opportunities and supporting the growth of local enterprises through reliable technology and exceptional service. Join our dynamic team and be a part of an organization that impacts millions of lives daily.
Advertisement
Job Description
Are you a proactive and customer-focused IT professional passionate about empowering local businesses through technology? Safaricom PLC is seeking a dedicated IT Support Technician to join our team in Karuri, Kenya. In this pivotal role, you will be the frontline technical expert, providing essential on-site and remote IT support to our valued local business clients and internal operational teams within the Karuri area. This isn’t just about fixing computers; it’s about building relationships, understanding business needs, and ensuring seamless technological operations that contribute directly to our clients’ success.
YouAs an IT Support Technician, you will be responsible for a wide array of technical challenges, from diagnosing and resolving hardware and software issues to configuring network devices and providing technical guidance. You will work with diverse systems, including desktops, laptops, servers, network infrastructure, and various business-specific applications. Your problem-solving skills, ability to communicate complex technical information clearly to non-technical users, and commitment to excellent customer service will be crucial. This role offers a unique opportunity to work autonomously while being part of a larger, supportive team, making a tangible difference in the local business landscape. If you thrive in a fast-paced environment, possess strong technical acumen, and are eager to grow your career with a leading telecommunications company, we encourage you to apply.
Key Responsibilities
- Provide first and second-level technical support for hardware, software, and network issues for local business clients.
- Install, configure, and maintain workstations, laptops, printers, and other peripheral equipment.
- Perform routine network troubleshooting, including diagnosing connectivity issues, configuring routers, switches, and Wi-Fi access points.
- Assist clients with the setup and configuration of business applications and Safaricom enterprise solutions.
- Conduct proactive maintenance and upgrades of IT systems to ensure optimal performance and security.
- Document all support activities, resolutions, and configurations accurately in the ticketing system.
- Educate users on IT best practices, new technologies, and security awareness.
- Collaborate with senior IT staff and other departments to resolve complex technical challenges.
- Manage inventory of IT assets and ensure compliance with company policies.
Required Skills
- Diploma or Degree in Information Technology, Computer Science, or a related field.
- Minimum of 2 years of proven experience in IT support or a similar technical role.
- Strong knowledge of Windows operating systems (Windows 10, Server 2016/2019) and Microsoft Office Suite.
- Proficiency in basic networking concepts (TCP/IP, DNS, DHCP, LAN/WAN).
- Experience with hardware troubleshooting and repair (desktops, laptops, printers).
- Excellent communication and interpersonal skills, with the ability to explain technical issues clearly.
- Strong problem-solving abilities and attention to detail.
- Valid driver's license and ability to travel within the Karuri/Kiambu region for on-site support.
Preferred Qualifications
- Relevant certifications such as CompTIA A+, Network+, Microsoft Certified IT Professional (MCITP) or equivalent.
- Experience with cloud services (e.g., Microsoft 365, Google Workspace).
- Familiarity with various business-specific software applications.
- Knowledge of mobile device management (MDM) solutions.
- Experience with VoIP systems and basic telecommunications infrastructure.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health insurance package.
- Opportunities for professional development and career growth within Safaricom.
- Access to the latest technology and tools.
- A vibrant and supportive work environment.
- Contribution to local business success and community development.
How to Apply
Interested candidates who meet the above qualifications are invited to submit their application through our careers portal. Please click on the application link below to apply for this exciting opportunity. Ensure your CV and cover letter highlight your relevant experience and why you are the ideal candidate for this role.
Advertisement
