About Company
Excelsior Lodge, nestled in the heart of Excelsior, Free State, is renowned for providing exceptional guest experiences, embodying the true spirit of South African hospitality. While traditionally known for our on-site accommodation and dining, we are innovatively expanding our services to embrace virtual guest engagement. We believe that world-class service should transcend physical boundaries. Our commitment is to deliver memorable moments, whether guests are enjoying our beautiful lodge directly or connecting with us through our evolving digital platforms. Join a team dedicated to excellence, where your passion for service can thrive in new and exciting ways.
Advertisement
Job Description
Excelsior Lodge is seeking a dedicated and tech-savvy Waitstaff / Server to join our team as a Remote Virtual Dining Coordinator. This unique and forward-thinking role redefines traditional waitstaff responsibilities, leveraging digital platforms to deliver unparalleled service to our guests from a remote setting. You will be the virtual face of our dining experience, responsible for ensuring every guest receives personalized attention, expert menu guidance, and seamless support, all from a distance.
In this role, you will manage virtual dining reservations, guide guests through our menu options, coordinate with our culinary team and delivery partners, and resolve any inquiries or issues promptly and professionally. This isn’t just about taking orders; it’s about creating a captivating and satisfying virtual dining journey for our clientele. You will utilize various communication channels – phone, email, chat, and virtual meeting platforms – to interact with guests, understand their preferences, and anticipate their needs. Attention to detail, exceptional communication skills, and a genuine passion for hospitality are paramount. If you are a proactive problem-solver with a flair for digital interaction and a desire to shape the future of remote culinary service, we encourage you to apply. This is an exciting opportunity to contribute to the innovation of hospitality service delivery within a cherished lodge setting, making every interaction count, no matter the distance.
Key Responsibilities
- Serve as the primary remote point of contact for guests regarding virtual dining experiences and orders.
- Manage and confirm virtual dining reservations, ensuring accurate scheduling and special requests are noted.
- Provide expert, personalized guidance on menu items, beverages, and daily specials through digital channels.
- Process remote orders accurately and efficiently, coordinating with the kitchen and any third-party delivery services.
- Proactively communicate with guests regarding order status, delivery times, and any potential changes.
- Address and resolve guest inquiries, concerns, and feedback promptly and courteously via phone, email, or chat.
- Maintain detailed records of guest preferences, dietary restrictions, and order history to enhance future experiences.
- Collaborate virtually with the culinary team to ensure accurate order fulfillment and special preparations.
- Assist with remote payment processing and troubleshoot any related technical issues.
- Develop and maintain a comprehensive understanding of all menu items, ingredients, and allergen information.
- Uphold Excelsior Lodge’s high standards of service excellence in all virtual interactions.
Required Skills
- Exceptional verbal and written communication skills.
- Proficiency in using online communication tools (e.g., video conferencing, chat, email).
- Strong customer service orientation with a proactive and empathetic approach.
- Excellent organizational and time management abilities.
- Ability to multitask and manage multiple guest interactions simultaneously.
- Problem-solving skills and a calm demeanor under pressure.
- Basic computer literacy and comfort with digital platforms.
- Attention to detail and accuracy in order processing.
- A genuine passion for food, beverage, and delivering outstanding hospitality.
Preferred Qualifications
- Previous experience in a customer service, hospitality, or call center role.
- Familiarity with online ordering systems or reservation software.
- Ability to speak multiple languages relevant to the region (e.g., Afrikaans, Sesotho).
- Experience in a remote work environment.
Perks & Benefits
- Opportunity to work remotely from the comfort of your home.
- Flexible work schedule options.
- Ongoing professional development and training in digital hospitality.
- A supportive and innovative team environment.
- Employee discounts on future lodge stays and services (post-pandemic, if applicable).
- Contribution to pioneering remote service within the hospitality industry.
How to Apply
To apply for this exciting and innovative role, please click on the application link below. We look forward to reviewing your application and exploring how your skills can contribute to our remote hospitality team.
Advertisement
