About Company
Nestled in the picturesque town of Somerset East, the Somerset Hotel stands as a beacon of classic South African hospitality. For decades, we have been the preferred choice for travellers seeking comfort, historical charm, and impeccable service in the Eastern Cape. Our hotel blends traditional elegance with modern amenities, offering a serene escape for both leisure and business guests. We are more than just a place to stay; we are a community hub, a cherished landmark, and a dedicated team committed to creating unforgettable experiences. At Somerset Hotel, we believe in fostering a supportive and engaging environment for our staff, understanding that their dedication is the cornerstone of our success. Join our family and contribute to a legacy of excellence in hospitality, where every day presents an opportunity to make a difference in our guests’ journeys.
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Job Description
Are you a warm, dynamic, and meticulous individual with a passion for exceptional guest service? Somerset Hotel, a cherished establishment known for its rich history and warm hospitality in the heart of Somerset East, Eastern Cape, is seeking a dedicated Hotel Receptionist to join our esteemed team. This pivotal role is the first point of contact for our guests, setting the tone for their entire stay, and requires a blend of engaging on-site presence and efficient administrative support.
At Somerset Hotel, we pride ourselves on creating memorable experiences for every visitor, whether they are here for business or leisure. Our ideal candidate will not only manage traditional front-desk operations with grace and professionalism but also contribute to our administrative efficiency in a flexible, hybrid work model. While the heart of this role lies in welcoming guests, managing check-ins and check-outs, and addressing inquiries directly from our bustling lobby, we recognize the value of modern work practices. This hybrid structure means that, in addition to your crucial on-site duties ensuring seamless guest interactions, specific administrative tasks such as reservation processing, report generation, guest follow-ups, and managing online correspondence can be performed with a degree of flexibility, potentially from a designated remote setup, enabling a balanced and efficient workflow. We believe this approach empowers our team members with greater autonomy while maintaining our high standards of service.
The Hotel Receptionist is the face of Somerset Hotel, embodying our commitment to comfort, convenience, and a personalized touch. You will be instrumental in upholding our reputation for excellence, ensuring every guest feels valued and their needs are anticipated and met. This role is perfect for someone who thrives in a vibrant, people-centric environment but also appreciates the structured flexibility that allows for focus on detailed back-office tasks. Join us and become a part of a legacy of hospitality where your contributions are genuinely appreciated, and your professional growth is encouraged. We invite you to bring your enthusiasm, organizational prowess, and friendly demeanor to our team and help us continue to deliver outstanding guest experiences in Somerset East.
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Key Responsibilities
- Warmly greet and welcome guests upon arrival, ensuring a smooth check-in process.
- Manage all guest inquiries, requests, and concerns promptly and professionally, both in person and over the phone.
- Process reservations, cancellations, and modifications efficiently using the hotel's property management system.
- Handle cash, credit, and debit card transactions accurately, ensuring proper billing and reconciliation.
- Provide comprehensive information about hotel facilities, services, and local attractions.
- Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
- Perform administrative duties, including generating reports, managing correspondence, and updating guest profiles, with the flexibility to complete some tasks remotely.
- Maintain a tidy and organized front desk and lobby area.
- Handle guest complaints and resolve issues to their satisfaction, escalating when necessary.
Required Skills
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong organizational and multitasking abilities.
- A keen eye for detail and accuracy.
- Ability to remain calm and professional under pressure.
- Exceptional customer service orientation.
Preferred Qualifications
- Previous experience as a Hotel Receptionist or in a similar front-of-house role.
- Familiarity with hotel property management systems (e.g., Opera, Fidelio).
- A certificate or diploma in Hospitality Management.
- Fluency in additional local languages (e.g., Xhosa, Afrikaans) is a plus.
Perks & Benefits
- Competitive salary package.
- Opportunities for professional development and career growth.
- A supportive and friendly work environment.
- Employee discounts on hotel stays and services.
- Contribution to provident fund.
- Paid time off.
How to Apply
Interested candidates are invited to apply by clicking on the application link below. Please ensure your CV is up-to-date and highlights your relevant experience and skills. We look forward to reviewing your application and potentially welcoming you to the Somerset Hotel family!
