About Company
Jellyvision is a Chicago-based company known for its innovative and engaging approach to employee benefits education. We create interactive and humorous tools that empower employees to make informed decisions about their health, retirement, and financial well-being. We are a team of passionate individuals dedicated to making a positive impact in the lives of our clients and their employees. We are a fast-growing company that values collaboration, innovation, and a strong sense of community.
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Job Description
Jellyvision is seeking a highly motivated and experienced Technical Account Manager to join our growing team. As a Technical Account Manager, you will serve as the primary technical point of contact for our clients, providing exceptional support and guidance throughout their implementation process and beyond. You will collaborate closely with our internal teams, including engineering, product, and client success, to ensure a seamless and successful client experience. This role requires a strong understanding of SaaS solutions, excellent communication and problem-solving skills, and a passion for delivering exceptional customer service. You’ll be instrumental in ensuring our clients receive the full value from our technology and services, fostering strong, long-term relationships built on trust and mutual success. This is a hands-on role that demands both technical expertise and a client-centric approach. You will be responsible for managing the technical aspects of client onboarding, troubleshooting technical issues, proactively identifying opportunities for improvement, and driving client satisfaction. This role involves both remote work and occasional visits to our Chicago office, reflecting our hybrid work model.
Key Responsibilities
- Serve as the primary technical point of contact for assigned clients.
- Manage the technical aspects of client onboarding and implementation.
- Troubleshoot and resolve client technical issues in a timely and efficient manner.
- Proactively identify and address potential technical challenges.
- Develop and maintain strong relationships with clients.
- Collaborate with internal teams to ensure seamless client support.
- Prepare and deliver technical presentations and training materials.
- Contribute to the ongoing improvement of our technical support processes.
- Document and track client interactions and technical solutions.
Required Skills
- Experience with SaaS solutions and technologies
- Strong technical troubleshooting and problem-solving skills
- Excellent written and verbal communication skills
- Ability to manage multiple clients and projects simultaneously
- Proficient in project management methodologies
- Strong client relationship management skills
Preferred Qualifications
- Bachelor's degree in a related field
- Experience with specific software/platforms (mention specific ones relevant to Jellyvision)
- Experience in the employee benefits or HR technology industry
- Experience with CRM and ticketing systems
- Proven ability to exceed client expectations
Perks & Benefits
- Competitive salary and benefits package
- Hybrid work model (combination of remote and in-office work)
- Opportunities for professional development and growth
- Positive and collaborative work environment
- Generous paid time off
How to Apply
Please submit your resume and cover letter through the application link below.
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