About Company
Urwego Bank is a Christian microfinance bank in Rwanda committed to providing a full range of financial services to the underserved. Established with a mission to empower people to transform their lives, Urwego Bank focuses on small and medium enterprises (SMEs), farmers, and individuals with limited access to traditional banking. With a strong commitment to community development and financial inclusion, Urwego Bank has grown to be a leading player in Rwanda’s microfinance sector, fostering economic growth and stability across the country. We pride ourselves on our client-centric approach, innovative solutions, and a dedicated team working towards a shared vision of prosperity for all Rwandans. Our operations are guided by principles of integrity, transparency, and a deep understanding of the local economic landscape, ensuring that we deliver impactful and sustainable financial solutions to those who need them most.
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Job Description
Are you a highly motivated and community-oriented individual with a deep passion for empowering entrepreneurs and fostering economic resilience? Urwego Bank, a leading microfinance institution dedicated to transforming lives in Rwanda, is seeking a dynamic Microfinance Loan Officer to join our vibrant team in Kigali. This is a pivotal, client-facing role where you will be instrumental in extending financial access to underserved communities, enabling individuals and small businesses to thrive.
As a Microfinance Loan Officer, you will be responsible for the full lifecycle of loan management, from proactive client outreach and meticulous needs assessment to loan application processing, disbursement, and diligent recovery. Your daily work will involve conducting thorough due diligence, assessing creditworthiness, and providing personalized financial advice to our diverse client base. You will build and maintain strong relationships with clients, acting as a trusted partner who understands their unique challenges and aspirations. This role demands a proactive approach to identifying potential clients, educating them about Urwego Bank’s tailored financial products, and guiding them through the application process with clarity and empathy.
Beyond the transactional aspects, this position offers a unique opportunity to contribute directly to the socio-economic development of Rwanda. You will witness firsthand the positive impact of your efforts as clients leverage microloans to start new ventures, expand existing businesses, educate their children, and uplift their families. Success in this role requires not only a strong grasp of financial principles and excellent analytical skills but also exceptional interpersonal communication, a high degree of integrity, and a profound commitment to Urwego Bank’s mission of financial inclusion. We are looking for an individual who is resourceful, resilient, and ready to navigate the vibrant local market dynamics, always striving to deliver exceptional service and uphold our values. Join Urwego Bank and become a vital part of a team that is building a brighter, more prosperous future for all Rwandans, one empowered client at a time.
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Key Responsibilities
- Proactively identify, recruit, and orient new potential micro-entrepreneur clients within target communities.
- Conduct thorough client needs assessments and credit evaluations to determine eligibility for various loan products.
- Process loan applications accurately and efficiently, ensuring compliance with all bank policies and regulatory requirements.
- Manage a growing portfolio of loans, monitoring client performance and ensuring timely repayments.
- Provide financial literacy training and business advisory support to clients to enhance their capacity and loan utilization.
- Conduct regular field visits to clients' businesses and homes to assess their operations, verify information, and provide ongoing support.
- Ensure adherence to all internal policies, procedures, and relevant banking laws and regulations.
- Prepare and submit accurate and timely reports on loan portfolio performance, client interactions, and market insights.
- Actively participate in loan recovery efforts for delinquent accounts, following established protocols.
- Collaborate with branch management and other team members to achieve branch targets and strategic objectives.
Required Skills
- Proven experience of at least 2 years in microfinance, banking, or community development.
- Strong analytical and quantitative skills, with the ability to assess creditworthiness.
- Excellent interpersonal and communication skills, both written and verbal, in English and Kinyarwanda.
- High degree of integrity, ethical conduct, and a strong sense of responsibility.
- Ability to work independently in the field and as part of a team.
- Proficiency in Microsoft Office Suite (Word, Excel).
- Strong customer service orientation and problem-solving abilities.
- Capacity to manage multiple tasks and work under pressure to meet deadlines.
Preferred Qualifications
- Bachelor's degree in Business Administration, Finance, Economics, or a related field.
- Prior experience in a sales or customer relations role, particularly in a rural setting.
- Knowledge of local Rwandan markets and micro-enterprise dynamics.
- Familiarity with banking software or core banking systems.
- Valid motorcycle driving license.
Perks & Benefits
- Competitive salary package.
- Comprehensive health insurance coverage.
- Opportunities for professional development and career growth.
- Performance-based incentives and bonuses.
- A supportive and collaborative work environment focused on social impact.
- Contribution to a meaningful mission of economic empowerment.
- Pension scheme contributions.
How to Apply
Interested and qualified candidates are invited to submit their applications by clicking on the link below. Please ensure your application includes a detailed CV and a compelling cover letter explaining your suitability for this role and your commitment to Urwego Bank’s mission.
