About Company
Guy’s and St Thomas’ NHS Foundation Trust is one of the largest and most prestigious NHS trusts in the UK, providing a full range of hospital and community services for people in Lambeth and Southwark, as well as specialist services for patients from across the UK and further afield. Located in the heart of London, our hospitals, including Guy’s Hospital and St Thomas’ Hospital, have a long and proud history of innovation and excellence, dating back centuries. We are committed to providing exceptional care, fostering a culture of learning and development, and championing diversity and inclusion. Our mission is to improve the health and well-being of our patients and the communities we serve, and we achieve this through the dedication of our diverse workforce, who are at the heart of everything we do. Joining Guy’s and St Thomas’ means becoming part of a leading healthcare provider, making a tangible difference to people’s lives every day, and working within an environment that supports your professional growth and personal well-being.
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Job Description
Are you an organised, proactive, and compassionate individual with a passion for supporting vital healthcare services? Guy’s and St Thomas’ NHS Foundation Trust is seeking a dedicated NHS Administrator to join our dynamic team in London. In this essential role, you will be the backbone of our administrative operations, ensuring the smooth and efficient running of services that directly impact patient care and staff productivity. This is more than just an administrative job; it’s an opportunity to contribute meaningfully to one of the UK’s most respected NHS Trusts, supporting clinicians, nurses, and allied health professionals in their mission to deliver world-class healthcare.
As an NHS Administrator, you will be responsible for a wide array of tasks crucial to daily operations. Your duties will range from managing patient appointments and maintaining accurate records to coordinating staff schedules and preparing essential documents. You will serve as a key point of contact for patients, their families, and internal staff, often being the first friendly voice or face they encounter. Excellent communication skills, a meticulous eye for detail, and a calm demeanour under pressure are paramount. You will work within a fast-paced environment that demands adaptability and a commitment to continuous improvement. This role offers a unique insight into the inner workings of a large NHS Trust, providing invaluable experience for anyone looking to build a career in healthcare administration.
We are looking for someone who can hit the ground running, bringing their administrative expertise and a genuine desire to make a difference. You will be expected to work autonomously, prioritising tasks effectively, but also collaboratively as part of a supportive team. Guy’s and St Thomas’ is dedicated to professional development, and you will have opportunities to enhance your skills and grow within the Trust. If you are ready to embrace a challenging yet rewarding role where your contribution truly matters, we encourage you to apply and become an integral part of our commitment to excellence in healthcare.
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Key Responsibilities
- Manage patient appointment bookings, cancellations, and reschedules efficiently using relevant NHS systems.
- Maintain accurate and up-to-date patient records, ensuring strict adherence to data protection and confidentiality guidelines (GDPR).
- Act as the first point of contact for patients, visitors, and staff, providing polite and professional assistance via phone, email, and in-person.
- Prepare and process various administrative documents, including letters, reports, and meeting minutes.
- Coordinate and organise meetings, including booking rooms, sending invitations, and distributing agendas and supporting papers.
- Assist with the management of office supplies and equipment, ensuring adequate stock levels.
- Process referrals and discharge summaries, ensuring timely and accurate communication.
- Support clinical staff with administrative tasks, allowing them to focus on patient care.
- Handle incoming and outgoing mail, managing correspondence effectively.
- Contribute to the continuous improvement of administrative processes within the department.
- Undertake any other duties appropriate to the grade and nature of the post, as required by management.
Required Skills
- Proven experience in an administrative or secretarial role, preferably within a healthcare or public sector environment.
- Excellent written and verbal communication skills, with the ability to interact professionally with diverse groups of people.
- Proficiency in using Microsoft Office Suite (Word, Excel, Outlook) and other relevant IT systems.
- Strong organisational skills with the ability to manage multiple tasks, prioritise effectively, and meet deadlines.
- High level of accuracy and attention to detail in all aspects of work.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- A proactive and flexible approach to work, with the ability to adapt to changing priorities.
- Demonstrated ability to work effectively both independently and as part of a team.
Preferred Qualifications
- GCSEs (or equivalent) in English and Maths at Grade C/4 or above.
- NVQ Level 2 or 3 in Business Administration or equivalent qualification.
- Experience with NHS patient administration systems (e.g., PAS, EPR).
- Knowledge of medical terminology.
- Understanding of NHS policies and procedures, particularly regarding patient data.
Perks & Benefits
- Competitive NHS salary with regular pay progression.
- Generous annual leave entitlement (starting at 27 days plus bank holidays, increasing with service).
- Access to the highly respected NHS Pension Scheme.
- Opportunities for career development and professional training.
- NHS discounts on a wide range of goods and services.
- Access to a comprehensive employee assistance programme and well-being services.
- Cycle to Work Scheme.
- Central London location with excellent transport links.
- Commitment to equality, diversity, and inclusion.
How to Apply
To apply for this exciting opportunity, please click on the application link below. You will be redirected to the NHS Jobs website where you can review the full job description and submit your online application. Please ensure your application highlights your relevant skills and experience, demonstrating how you meet the requirements of this role. We look forward to receiving your application.
