About Company
Wild Horizons is a leading adventure tourism and hospitality company based in the heart of Victoria Falls, Zimbabwe. For over three decades, we have been crafting unforgettable experiences for travelers from around the globe, showcasing the breathtaking natural beauty and vibrant culture of Southern Africa. Our diverse portfolio includes thrilling activities like white-water rafting, bungee jumping, helicopter flights, game drives, and luxury lodge accommodations. We are deeply committed to responsible tourism, community development, and wildlife conservation, ensuring that every adventure contributes positively to the local environment and people. Join our passionate team and become a part of a legacy dedicated to exploration, conservation, and unparalleled customer service.
Advertisement
Job Description
Are you a passionate, organized, and customer-focused individual with an unyielding love for adventure and the pristine wilderness of Zimbabwe? Wild Horizons is seeking a dedicated Tour Operator to join our dynamic team in Victoria Falls. In this pivotal role, you will be the architect of our guests’ dream experiences, from their initial inquiry through to the successful completion of their journey. You will be responsible for designing, booking, and managing a wide array of activities and accommodations, ensuring seamless execution and exceptional service. This is more than just a job; it’s an opportunity to share the magic of Victoria Falls and its surroundings with a global audience, contributing directly to the creation of lifelong memories. Our ideal candidate thrives in a fast-paced environment, possesses impeccable attention to detail, and excels at communication and problem-solving. You’ll work closely with our operational teams, guides, and lodge staff, acting as the central point of contact for our clients. This involves understanding their preferences, offering expert advice on destinations and activities, crafting bespoke itineraries, and meticulously coordinating all logistical aspects – from transfers and permits to special requests and emergency handling. You’ll be the friendly and knowledgeable voice of Wild Horizons, building rapport and trust with every interaction. We are looking for someone who can not only manage bookings efficiently but also proactively identify opportunities to enhance the guest experience, showcasing the best of what Zimbabwe has to offer. If you are an enthusiastic individual with a deep understanding of the tourism landscape in Zimbabwe, particularly Victoria Falls, and are committed to delivering extraordinary guest experiences, we encourage you to apply. This role offers a unique chance to grow within a respected and established tourism company, making a tangible impact on our guests’ adventures and supporting our broader conservation and community initiatives. We value proactive individuals who can anticipate client needs, adapt to changing situations, and consistently go the extra mile to ensure satisfaction. Your expertise will be crucial in maintaining Wild Horizons’ reputation for excellence in adventure tourism. Join us in curating unforgettable journeys and become an integral part of our commitment to responsible and thrilling African adventures.
Key Responsibilities
- Design and customize intricate tour itineraries for individual clients and groups, showcasing the best of Victoria Falls and surrounding areas.
- Manage all aspects of tour bookings, including accommodations, activities, transfers, and special requests, utilizing internal booking systems.
- Provide expert advice and detailed information to clients on destinations, activities, local culture, safety protocols, and visa requirements.
- Maintain strong relationships with local suppliers, lodges, guides, and activity providers to ensure seamless service delivery and competitive rates.
- Process payments, manage invoices, and maintain accurate financial records for all bookings.
- Respond promptly and professionally to client inquiries via email, phone, and in-person, offering exceptional customer service.
- Handle unforeseen circumstances, logistical challenges, and client complaints efficiently and effectively, finding optimal solutions.
- Prepare comprehensive tour documentation, including vouchers, itineraries, and client briefings.
- Stay updated on new tourism products, industry trends, and destination knowledge, particularly within Zimbabwe and Southern Africa.
- Collaborate closely with the sales, marketing, and operations teams to enhance product offerings and operational efficiency.
Required Skills
- Minimum of 3 years of proven experience as a Tour Operator or in a similar travel consultancy role.
- In-depth knowledge of Victoria Falls, Hwange National Park, and other key Zimbabwean tourism destinations.
- Exceptional organizational skills and meticulous attention to detail.
- Proficiency in travel booking software and Microsoft Office Suite (Word, Excel, Outlook).
- Outstanding written and verbal communication skills in English.
- Strong problem-solving abilities and decision-making under pressure.
- Customer-centric approach with a passion for delivering memorable experiences.
- Ability to work independently and as part of a dynamic, multicultural team.
- Valid driver's license (advantageous for site visits).
Preferred Qualifications
- Diploma or Degree in Tourism Management, Hospitality, or a related field.
- Fluency in an additional language (e.g., German, French, Spanish).
- Experience with a diverse range of international clientele.
- Knowledge of Southern African regional travel (e.g., Botswana, Zambia).
- First Aid certification.
Perks & Benefits
- Competitive salary package commensurate with experience.
- Opportunity to explore and experience Wild Horizons' activities and lodges.
- Professional development and growth opportunities within a leading tourism company.
- A vibrant and supportive work environment in a world-renowned destination.
- Contribution to responsible tourism and conservation initiatives.
- Health and wellness programs.
- Staff discounts on company services and products.
How to Apply
Interested candidates are invited to submit their comprehensive CV and a compelling cover letter outlining their relevant experience and passion for tourism. Please click on the application link below to apply for this job.
Advertisement
