About Company
Atos is a global leader in digital transformation with 110,000 employees and annual revenue of € 11 billion. We are the European number one in cybersecurity, cloud, and high-performance computing, providing tailored end-to-end solutions for all industries in 71 countries. A pioneer in decarbonization services and products, Atos is committed to secure and decarbonized digital for its clients. Atos is an SE (Societas Europaea), listed on Euronext Paris and included in the CAC 40 ESG and Next 20 indexes. The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education, and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, Atos enables its customers and employees, and members of societies at large to live, work, and develop sustainably and confidently in the information space.
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Job Description
We are seeking an experienced and highly motivated IT Service Delivery Manager to join our dynamic team in Bezons, France. In this critical role, you will be responsible for ensuring the successful delivery of IT services to our clients, meeting and exceeding service level agreements (SLAs), and fostering strong client relationships. You will lead a dedicated team, driving continuous improvement initiatives and implementing best practices in IT service management. This position requires a strategic thinker with strong leadership qualities, an excellent understanding of IT infrastructure and applications, and a proven track record in managing complex service delivery operations. You will act as the primary point of contact for key clients, managing escalations, and working closely with technical teams to resolve issues promptly and effectively. Your ability to anticipate client needs, proactively identify potential risks, and implement innovative solutions will be crucial to your success. Join Atos and contribute to shaping the future of digital services, working with cutting-edge technologies and a global client base.
Key Responsibilities
- Manage and oversee the end-to-end delivery of IT services, ensuring adherence to SLAs and OLA targets.
- Act as the primary point of contact for assigned clients, building and maintaining strong, long-term relationships.
- Lead, mentor, and motivate a team of service delivery professionals, fostering a culture of excellence and continuous improvement.
- Conduct regular service reviews with clients, presenting performance reports, addressing concerns, and identifying opportunities for improvement.
- Oversee incident, problem, change, and request management processes in line with ITIL best practices.
- Manage budgets related to service delivery, ensuring cost-effectiveness and resource optimization.
- Identify and implement automation and efficiency improvements within the service delivery framework.
- Collaborate with internal technical teams, project managers, and sales teams to ensure seamless service integration and client satisfaction.
- Develop and maintain service improvement plans (SIPs) to address performance gaps and enhance service quality.
- Ensure compliance with all relevant policies, procedures, and regulatory requirements.
Required Skills
- Proven experience (6+ years) in IT Service Delivery Management.
- Strong understanding of ITIL framework and certification (ITIL Foundation v3/v4 minimum).
- Excellent client-facing and communication skills (written and verbal) in English and French.
- Demonstrated leadership and team management capabilities.
- Proficiency in IT Service Management (ITSM) tools (e.g., ServiceNow, Remedy).
- Solid technical understanding of IT infrastructure, networking, cloud services, and applications.
- Ability to manage multiple priorities and projects in a fast-paced environment.
- Strong analytical and problem-solving skills.
- Budget management experience.
Preferred Qualifications
- Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
- ITIL Intermediate or Expert certifications.
- Project management certification (e.g., PMP, Prince2).
- Experience working in a global IT services organization.
- Experience with Agile methodologies.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health and wellness benefits.
- Generous paid time off and holidays.
- Opportunities for professional development and career advancement.
- Access to cutting-edge technologies and innovative projects.
- Collaborative and inclusive work environment.
- Employee assistance program.
- Company-sponsored social events and team-building activities.
- Flexible work arrangements (where applicable).
How to Apply
Interested candidates are encouraged to apply by clicking the link below. Please ensure your resume and cover letter highlight your relevant experience and qualifications for this role.
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